Why don’t I get emails from Epic Games support?

Epic Games support emails are from the following domain: @support.epicgames.com.

There are a few reasons that you might not see emails from Epic Support. Usually, it's because they're going to your spam folder or a filter is blocking the messages.

Check the following details to troubleshoot why you’re not receiving our emails:

  • Make sure that the email address on your account is correct and free of typos or misspellings, including the email domain. 
  • Check your spam folder(s). If you have marked the support.epicgames.com domain as spam or blocked the address, refer to your internet service provider's (ISP) support page for steps to unblock the address or unmark it as spam.
  • Whitelist support.epicgames.com. Refer to your ISP's support page for steps to whitelist an email domain.
  • Make sure you’re not using a role-based address like webmaster@ or postmaster@.
    See this article for more information: Is there a list of words/names I can’t use in the email for my Epic Games account?

If none of these actions helped, contact your internet service provider (ISP) to make sure they’re not blocking emails from help@support.epicgames.com.

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