How do I upgrade a console or platform account to a full Epic Games account?

How do I know I need to upgrade my account to a full Epic Games account?

When you first launch Fortnite on your console, you’re given the option to start playing immediately or provide information to create a full Epic Games account. If you opted to start playing immediately without creating an account, then a "nameless" Epic Games account was created so you could play, but that account lacks some information: it doesn’t have your email associated with it or an Epic Games display name.

Note that the Epic Games account that was created and your PlayStation, Microsoft or Nintendo account are not the same account.


Why should I upgrade a console or platform account to have a full Epic Games account?

Upgrading to a full Epic Games account means that all your progress and saved data (e.g. the content of your locker and gameplay progression) can be brought with you if you play on a new platform and/or on multiple platforms. For example, if you have been playing on one Console, but would now like to play on PC, you will need to upgrade your Console account in order to bring your Console progression to PC. 

This article will explain how to upgrade a console or platform account to a full Epic Games account. If you already have an Epic Games account that you would like to link with your console account, please follow the account linking instructions


How to upgrade a console or platform account to a full Epic Games Account


NOTE: You may need to enable pop-up windows on your browser.

  1. Go to www.epicgames.com, look in the top right corner, and make sure you’re signed out.
  2. Click on SIGN IN in the top right section of the screen.

  3. Click the icon for the console or platform that you currently play on and want to connect to an Epic Games Account.
    • You will be taken to the website of that console or platform to sign in to your account there (i.e. if you select Playstation you will be taken to the PlayStation account to sign in using your Playstation account credentials).
       
  4. When you sign in successfully, you will be returned to the Epic Games website and you will see a page similar to what is shown below:

    IMPORTANT: If you do NOT see the page shown above, then you do not have any Fortnite progression on this account. Please check that you are logging in with the platform or console username and password of the account that you use to play Fortnite on.

  5. Complete all required fields.
    IMPORTANT: The email you use must not already be registered to another Epic Games Account and must be a valid email that only you have access to. It doesn't necessarily have to be the same email address that you have associated with your console account.


  6. Read the terms of service and then check the box: I have read and agree to the terms of service.
  7. Click SAVE CHANGES.

Your console or platform should now have a fully functional Epic Games Account associated with it. If you want to play on additional consoles or platforms and keep your progression, please follow the instructions for account linking.


Error Messages

  • This error message means that your console is already attached to an Epic Games account
  • This may have happened the first time that you logged into Fortnite on your console and you opted to not connect to an existing account
  • To determine what account your console is connected to please do the following:
    • Open this link in an Incognito web browser
    • Select the icon for your console type
    • Log in using your console login information
    • If you have a "full" Epic Games account you will be able to see your account information under the 'General' tab on the left side of the screen

If you get this error message when attempting to promote a console account it means that the email address is already in use on another account.

You can free up the email address by following the instructions in the article "How do I change the email on my Epic Games account?"

If you get this error message it means that your password was incorrect when attempting to link your console to an existing Epic Games account

Can't find what you are looking for?

Let us know how we can help you.