There are a few reasons that you might not see emails from @epicgames.com.
Usually it is because they're going to your spam folder or a filter is
blocking our messages.
Check the following to troubleshoot why you’re not receiving our emails:
Make sure there are no misspellings in either your email address or the
domain registered with your Epic Games account. For example, the domain
could be @gmil.com instead of @gmail.com.
Check your spam folder(s).
NOTE: If you have marked
the epicgames.com domain as spam or blocked the address, refer to your
internet service provider's (ISP) support page for steps to unblock the
address or unmark it as spam.
- Whitelist epicgames.com.
Make sure you’re not using a role-based address like webmaster@ or
See this article for more information:
Is there a list of words/names I can’t use in the email for my Epic
If none of these actions helped, contact your internet service provider (ISP)
to make sure they’re not blocking emails from email@example.com.