There are a few reasons that you might not see emails from @support.epicgames.com. Usually it is because they're going to your spam folder or a filter is blocking our messages.
Check the following to troubleshoot why you’re not receiving our emails:
- Make sure there are no misspellings in either your email address or the domain registered with your Epic Games account. For example, the domain could be @gmil.com instead of @gmail.com.
- Check your spam folder(s).
NOTE: If you have marked the epicgames.com domain as spam or blocked the address, refer to your internet service provider's (ISP) support page for steps to unblock the address or unmark it as spam.
- Whitelist epicgames.com.
- Make sure you’re not using a role-based address like webmaster@ or postmaster@.
See this article for more information: Is there a list of words/names I can’t use in the email for my Epic Games account?
If none of these actions helped, contact your internet service provider (ISP) to make sure they’re not blocking emails from help@support.epicgames.com.