II-E1004: Operating system unsupported
This error code occurs when your operating system does not meet the minimum specifications for the game you are trying to install or launch.
To view the system requirements for each game on the Epic Games Store, go to the bottom of the individual game page and look under System Requirements.
You can update your operating system by visiting the applicable site listed below:
- Windows operating system upgrades Are you on the latest version? (Opens in a new tab)
- Mac operating system upgrades How to download and install macOS (Opens in a new tab)