How can I cancel my Epic Games Store refund request?

We understand that you may want to cancel your refund request. As long as it has not already been processed here’s what you need to do to cancel it:

  1. In your email inbox, open the Epic Games support ticket email with your refund request.
  2. Reply to the email, and ask to cancel the original request. 

Note: If we already processed the refund, we won't be able to cancel your request. This includes refunds processed by the self-service refund tool.

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