Issues redeeming free offer from Epic Games Store

We have several troubleshooting steps that you can try to resolve the issue: 

1. Turn off the VPN if you are using one

2. Use a mobile device while disconnected from WiFi

3. Redeem a game through the browser instead of the Epic Games Launcher

4. Use a browser in incognito mode

5. Check if the country on your account matches the country that you’re in

   If not, you can change the country on your account by following How do I change the country on my Epic Games account?

6. Use a different device