How do I gather logs for the Epic Games Launcher?

Log files are files created by your system or the game. These files can help show what the issue is and how to best fix it. Reproduce the issue first. Then close the Epic Games Launcher before collecting your logs, and attach them to your support ticket.

Some folders may contain many log files. Collect the four most recent log files from each folder. If you reach the upload limit, reply to your support ticket again with the remaining log files.

Windows:

Epic Games Launcher issues

To collect the most relevant launcher logs, enable Debug Logging first:

1. Open the Epic Games Launcher.
2. Select your Account icon.
3. Select Settings.
4. Select Enable Debug Logging.
5. Select Enable Now.
6. Reproduce the issue.
7. Return to Settings in the Epic Games Launcher.
8. Select Show Logs.
   Note: The folder containing your logs opens. Attach the most recent EpicGamesLauncher log file to your support ticket.
9. Close the Epic Games Launcher.

If you enabled debug logging, reopen the Epic Games Launcher, return to Settings, and clear Enable Debug Logging.

For issues with installing, updating, verifying, or uninstalling a game

Collect the four most recent log files from the following folders in addition to your launcher logs: 

Press Windows + R to open the Run dialog. Copy and paste each path below, then select OK to open the folder.

• %LOCALAPPDATA%\Epic Games\Epic Online Services\InstallHelper\Logs
• %LOCALAPPDATA%\Epic Games\Epic Online Services\MainService\Logs

Epic Online Service Unavailable error

If you were redirected here after following the troubleshooting steps in Why am I unable to connect to Epic Online Services?, also collect up to four of the most recent log files from each of the following folders, in addition to your launcher logs. 

Press Windows + R to open the Run dialog. Copy and paste each path below, then select OK to open the folder.

• %LOCALAPPDATA%\Epic Games\Epic Online Services\Bootstrapper\Logs
• %LOCALAPPDATA%\Epic Games\Epic Online Services\EOSInstaller\Logs
• %LOCALAPPDATA%\Epic Games\Epic Online Services\EpicOnlineServicesHost\Logs
• C:\ProgramData\Epic\EpicOnlineServices\MainService\Logs
• C:\ProgramData\Epic\EpicOnlineServices\InstallHelper\Logs
• C:\ProgramData\Epic\EpicOnlineServices\EpicOnlineServicesHost\Logs
• C:\ProgramData\Epic\EpicOnlineServices\EOSInstaller\Logs

Mac

1. Open Terminal.
2. Enter the following command, then press Return:
   open "/Applications/Epic Games Launcher.app" --args -debuglogging
   Note: The Epic Games Launcher opens with debug logging enabled.
3. Reproduce the issue.
4. Close the Epic Games Launcher.
5. In Terminal, enter the following command, then press Return:
   open ~/Library/Logs/"Unreal Engine"/EpicGamesLauncher
   Note: The folder containing your logs opens. Attach the most recent EpicGamesLauncher log file to your support ticket. Please do not ZIP your files; we cannot accept these file types.