Why is a game listed as Unavailable or not visible on the Epic Games Store?

There are two reasons why the content is not visible or listed as unavailable on the Epic Games Store

  1. Your account already owns the content that's included in the product.
    For example, if you purchase Borderlands 3 Standard Edition, you won’t be able to purchase the Deluxe, Super Deluxe, or Ultimate Editions.

    Note: If you're unable to purchase an upgrade to a different version of the game, you can request a refund. If you're eligible for a refund and once it is processed, you'll be able to purchase another version of the game.

  2. Your account is located in a region where the game is not available to purchase. Region restrictions are handled by the developer of the game, and Epic Games Player Support can't remove these upon request.

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