Games are listed as Unavailable or not visible on the Epic Games Store for one of two reasons:

  1. Your account already owns the content that's included in the product. For example, if you purchase Borderlands 3 Standard Edition, you won’t be able to purchase the Deluxe or Super Deluxe Edition.

    If you're unable to purchase an upgrade to a different version of the game, you can request a refund on your account. If you're eligible for a refund and once it is processed, you'll be able to purchase another version of the game.

  2. Your account is located in a region where the game is not available to purchase. Region restrictions are handled by the developer of the game, and Epic Games Player Support can't remove these upon request.