This error means that a game you are attempting to play is still running.
If you are getting this error, force quit the game or application using your Task Manager.
Note: The above instructions use Windows 10 and may vary on other versions.
Some games use a third-party launcher before they start. If you exit a game that uses a third-party launcher but the launcher doesn't shut down, this might cause the error. Follow these steps to force quit the launcher:
Let us know how we can help you.