If you pre-purchased a game and receive the MD-0011 error, the game has not been released yet. Once the game is released, you’ll be able to download the game successfully.
If the game you’re trying to play has been released and you’re seeing this error, the Epic Games Store team will need to correct a configuration issue. Please click Contact Us to submit a support ticket.
We’ll be able to help you more quickly if you include the exact game title that gives you the error message when you submit your ticket. For example, if the Platinum version of a game is giving you the error, please specify that.
Let us know how we can help you.