We understand that you may want to cancel your refund request. As long as it has not already been processed here’s what you need to do to cancel it:

  1. In your email inbox, open the Epic Games support ticket email with your refund request.
  2. Reply to the email, and ask to cancel the original request. 

Note: If we already processed the refund, we won't be able to cancel your request. This includes refunds processed by the self-service refund tool.