I used my coupon but my Xsolla purchase did not complete.
If you have used a coupon on a purchase that did not go through, your coupon is locked to that purchase. To unlock the coupon to use on your next purchase, follow the steps below.
- When trying to purchase again, you will see there are no eligible coupons. Click the down arrow to view coupons.
- You will see a blue "VIEW" button to click.
- You will be able to see the coupon that is still attached to the other order. If you are 100% sure that the order did not go through, click "CANCEL THIS ORDER".
- Your coupon is now unlocked and can be used for your next purchase.