When you're locked out of your account, you can use a backup code to sign in.
Note: Your Authenticator app provided backup codes the first time you logged in.
If you lost access to your backup codes, or if you were not the one who enabled two-factor authentication (2FA) via Authenticator app or SMS, you can log in to your account by sending a verification code to your email.
When you try to log in to your account you will be prompted to enter a 2FA code. If you don’t have access to your two-factor authentication (2FA) via Authenticator app or SMS here's how to login:
Once in your account, you can disable 2FA by following these steps:
We strongly recommend re-enabling 2FA on your account to keep it secure. How to reactivate 2FA can be found here.
Let us know how we can help you.