Fall Guys Return & Refund Requests

In-game Purchases

An in-game purchase is any item purchased with in-game currency. You can return in-game cosmetics and have your Kudos and Showbucks returned to you in-game up to 3 times per calendar year. You have 30 days from the purchase to return an eligible purchase.

If you would like to return a cosmetic item, please create a support ticket, and an agent will assist you with your return. Once you have requested a return, please allow up to 7 days for your ticket to be reviewed.

Note: Season Passes and Tier Skips may not be returned.

Real Money Purchases

A Real Money refund involves purchases made via one of the platforms with money. Only the platforms are able to assist you with Refunds. Please contact the platform where the purchase was made, they will be able to help.

• Epic Games
  • If you have questions about refunds from the Epic Games Store, please read the Epic Games Store Refund Policy (Opens in a new tab) for more information.
• Nintendo
  • Nintendo does not offer refunds on digital content. For more info, check out: Refund for Downloaded Game or DLC (Wrong Game, Didn't Like Game, Accidental Purchase) (Opens in a new tab)
• PlayStation Support (Opens in a new tab)
• Xbox Support (Opens in a new tab)
• Steam Support  (Opens in a new tab)
• Xsolla Support (Opens in a new tab)

Haven’t received your purchased DLC Items or Showbucks Pack yet? Please refer to Where is my Fall Guys DLC or Showbucks Pack?