Occasionally, we release an item to our Item Shop that has an issue, and players may be offered a tokenless refund on their item purchase.
A tokenless refund lets you return an item and have your V-Bucks returned to you without consuming one of your three-lifetime cosmetic refund tokens. This also allows you to return the eligible item even if you do not have any tokens available.
Tokenless refunds are not available by request and are only available for specific items. If an item you purchased is eligible for a tokenless refund, you’ll be able to return the item and have the V-Bucks spent returned to you, without using any of your return tokens.
If you’re eligible to perform a tokenless refund, you can follow the same steps as you would for a standard refund:
Let us know how we can help you.