We know that sometimes you might buy something on a whim and then regret it a few days later. This is why every account is given (3) three refund tokens!
You can use your three tokens to return items purchased from the Fortnite Item Shop. Using one will remove the item you select and return the V-Bucks to you.
Once you've used all of your refund tokens, further returns will not be possible. Player Support is unable to refund Fortnite Item Shop purchases past the 3 refund tokens on your account, nor are we able to add refund tokens to your account for additional refunds.
Not sure how to use your refund token? Read below or check out the video for step by step instructions!
To refund or return an item or outfit, do the following:
And that's it—your purchase will be removed and the V-Bucks will be returned to your account. Please be aware that you can only return a total of three items using this method. Consumable items are not eligible for returns. See the list below for what items can be returned!
What items can I return?
What items are not returnable?
Can I have more Return tickets?
In-game content in most games is typically not returnable, but we have granted each account three return tickets. Additional tickets can not be granted.
How long do I have to return an eligible purchase?
You have 30 days from the purchase to return an eligible purchase.
Why can’t I return the Battle Pass?
Battle Passes are consumable account upgrades that grant you access to an experience as well as bonus content.
Why can’t I return a Starter Pack?
Starter packs are purchased with real money so it is not eligible for a return.
Why can’t I return Loot Llamas?
Loot Llamas are consumable items that contain randomized rewards and cannot be returned.
Let us know how we can help you.