How to refund and return items and outfits in Fortnite

We know that sometimes you might buy something on a whim and then regret it a few days later. This is why every account is given (3) three refund tokens! 

You can use your three tokens to return items purchased from the Fortnite Item Shop. Using one will remove the item you select and return the V-Bucks to you.

Not sure how to use your refund token? Follow the instructions below to refund an eligible item:  

  1. Open Fortnite.
  2. From the lobby, click on the main menu on the top left.
    Main menu
  3. Click the Settings gear icon.Settings Gear Icon
  4. Click on Menu - Settings Settings
  5. Click on the silhouette icon to open the Account And Privacy settings page.Account and Privacy
  6. Click Submit a Request under Account. This will bring up a list of all of the items you purchased in-game within the past 30 days.  Submit a Request.
  7. Find and select the item you want to return and select it on the list.
  8. Next, select the reason you want to return the item.
    Reason for return
  9. A final confirmation screen will pop up warning you that you only have three lifetime return requests.Submit return request
  10. Click Submit Return Request. Please make sure to check the items you are returning on the bottom right of the screen. 
  11. If you are sure that you want to proceed, click Yes.
    Note: This action cannot be undone once you click Yes.Confirm your return
  12. You will then see the Return Request Approved screen, which will tell you how many V-Bucks have been credited to your account.Confirmation of return
  13. Click OK to return to the Return Request page.

And that's it—your purchase will be removed and the V-Bucks will be credited to your account.  Please be aware that you can only return a total of three items using this method. Consumable items are not eligible for returns. See the list below for what items can be returned!

What items can I return?

  • Outfits
  • Back Bling
  • Harvesting Tools
  • Gliders
  • Contrails
  • Loading Screens
  • Emotes

What items are not returnable?

  • V-Bucks
  • Battle Pass
  • Battle Pass Tiers
  • Starter Pack
  • Loot Llamas (Save the World)
  • Event and Weekly Items (Save the World)
  • Gifts
  • Fortnite Crew Subscriptions
  • Level Up Quest Packs

Can I have more Return tickets?

With the launch of patch 18.2, players will be granted a new refund ticket once every 365 days after the last ticket refresh. With this update players will be able to get new refund tickets each year!

Outside of this update additional tickets can not be granted.

How long do I have to return an eligible purchase?

You have 30 days from the purchase to return an eligible purchase.

Why can’t I return the Battle Pass?

Battle Passes are consumable account upgrades that grant you access to an experience as well as bonus content.

Why can’t I return a Starter Pack?

Starter packs are purchased with real money so it is not eligible for a return.

Why can’t I return Loot Llamas?

Loot Llamas are consumable items that contain randomized rewards and cannot be returned.

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