We know that sometimes you might buy something on a whim and then regret it a few days later. This is why every account is given (3) three refund tokens!
You can use your three tokens to return items purchased from the Fortnite Item Shop. Using one will remove the item you select and return the V-Bucks to you.
Not sure how to use your refund token? Follow the instructions below to refund an eligible item:
And that's it—your purchase will be removed and the V-Bucks will be credited to your account. Please be aware that you can only return a total of three items using this method. Consumable items are not eligible for returns. See the list below for what items can be returned!
What items can I return?
What items are not returnable?
Can I have more Return tickets?
With the launch of patch 18.2, players will be granted a new refund ticket once every 365 days after the last ticket refresh. With this update players will be able to get new refund tickets each year!
Outside of this update additional tickets can not be granted.
How long do I have to return an eligible purchase?
You have 30 days from the purchase to return an eligible purchase.
Why can’t I return the Battle Pass?
Battle Passes are consumable account upgrades that grant you access to an experience as well as bonus content.
Why can’t I return a Starter Pack?
Starter packs are purchased with real money so it is not eligible for a return.
Why can’t I return Loot Llamas?
Loot Llamas are consumable items that contain randomized rewards and cannot be returned.
Let us know how we can help you.