How to troubleshoot connection issues

A connection issue is anything that prevents you from being able to use the Epic Games Launcher or any other Epic Games product. This could happen while attempting to login to the Epic Games Launcher or using any Epic Games product.

Some things that may occur if you're having trouble with your connection:

  • Unable to login to the Epic Games Launcher
  • Unable to download or update games in the Epic Games Launcher
  • Receiving an error code using the Epic Games Launcher
  • Unable to matchmake or connect to games in Fortnite
  • Unable to join other parties in Fortnite
  • Packet loss or high latency in Fortnite

Xbox players encountering the "Error Connecting to Epic Services Queue" message must reach out to Microsoft Support for assistance.

  1. Check the Epic Game Status page
  2. Use a wired connection
  3. Disable your firewalls
  4. Unblock your network ports
  5. VPN and proxy servers
  6. Switch Domain Name Systems (DNS)
  7. Edit your Engine.ini file (Windows)
  8. Whitelist domains (Universities, colleges, or enterprises)

Check the Epic Games Status page

Check the Epic Games Server Status page to make sure all systems are operational. If the issue you’re experiencing is related to an outage or system-wide issue, you won’t be able to connect to the Epic Games Launcher or Fortnite until it's resolved.

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Use a wired connection

Wireless connections are not as stable as a wired connection. This means that the signal can be unreliable and result in packet loss, connection problems, or higher latency or ping. Connect directly to your modem or router with an ethernet cable to eliminate this possibility and have the fastest connection possible.

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Disable your firewalls

Often the quickest way to fix connection problems due to firewalls is to temporarily uninstall and/or disable it. 

Note: This process is only for troubleshooting. If the connection issue is fixed after removing or disabling your firewall, make sure to manually add our products as exceptions to the firewall and try again.

Disable Windows Firewall
  1. Click on Start.
  2. Click on Control Panel.
  3. Click on System and Security.
  4. Click on Windows Firewall.
  5. Click on Turn Windows Firewall on or off (You might need to provide the Administrator password at this step)
  6. Under each Network location, select the Turn off Windows Firewall option
Uninstall any other firewalls

Using a third party firewall may prevent you from being able to connect to the Epic Games Launcher, Fortnite, or another Epic Games product. We recommend removing any third party firewalls temporarily to see if this resolves your issue. If it does resolve the problem, make sure to add the following executables as exceptions to your firewall:

Epic Games Launcher

  • C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\EpicGamesLauncher.exe
  • C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win32\EpicGamesLauncher.exe


  • C:\Program Files\Epic Games\Fortnite\FortniteGame\Binaries\Win64\FortniteClient-Win64-Shipping.exe
  • C:\Program Files\Epic Games\Fortnite\FortniteGame\Binaries\Win64\FortniteClient-Win64-Shipping_BE.exe
  • C:\Program Files\Epic Games\Fortnite\FortniteGame\Binaries\Win64\FortniteClient-Win64-Shipping_EAC.exe
  • C:\Program Files\Epic Games\Fortnite\FortniteGame\Binaries\Win64\FortniteLauncher.exe

Note: Contact your firewall manufacturer for instructions on how to add these as exceptions to it as this varies between them.

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Unblock your network ports

Network ports allow certain types of data to be successfully sent over a network that are used by our services. If you have any of these blocked, it may result in you being unable to connect to our games or use our services properly. To unblock your ports on you router do the following:


First, you will need to get your default gateway and internal IP address:

  1. Click on Start.
  2. Type cmd and press Enter.
  3. Type ipconfig and press Enter.
  4. Take note of your Default Gateway and IPv4.
Configuring your router to unblock the ports
  1. Open your web browser.
  2. Type your Default Gateway into the address bar and press Enter. (A common Default Gateway is
  3. You may be asked for a username and password. This varies for each router. Before entering anything, try just hitting OK. If that doesn't work, try the common default username and password below:
    Username: admin
    Password: password
    If these don't work, you can check this website for a list of usernames and passwords based on your router model.

  4. Locate the Port Forwarding page in the administration tool and click on it.
  5. Make sure you have Port Forwarding selected and not Port Triggering as this is completely different.
  6. On this screen you will need to enter the ports and port ranges below with the correct protocol and local IP of which you took note of above: 80 (TCP/UDP), 433 (TCP), 443 (TCP), 3478 (TCP/UDP), 3479 (TCP/UDP), 5060 (TCP/UDP), 5062 (TCP/UDP), 5222 (TCP), 6250 (TCP/UDP), and 12000-65000 (TCP/UDP).

If you have any trouble doing the above on your router, make sure to check out the router manufacturer's support site for additional instructions as these will vary router to router.

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VPN and Proxy Servers

Do NOT use VPN or Proxy Servers. These cause issues that can't be resolved by us without having you disable them. Check out this article for information on how to disable your proxy server.

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Switch Domain Name Systems (DNS)

Switching your DNS can result in better connectivity and performance for your internet connection. There are two different DNS services we recommend to have you try if you are having issues with your connection. Below are the followings links with instructions on how to change your DNS:

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Epic Games Launcher: Edit your Engine.ini file (Windows only)

Editing these settings can result in better download speeds using the Epic Games Launcher:

  1. Click on Start.
  2. Type %localappdata% and press Enter.
  3. Open the EpicGamesLauncher folder.
  4. Open the Saved folder.
  5. Open the Config folder.
  6. Open the Windows folder.
  7. Open Engine.ini and add the following lines to it:


  8. Save the file and open the Epic Games Launcher.
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Whitelist domains (Universities, colleges, or enterprises)

For enterprises, colleges, or universities, you may be on a restricted network. If you're on one of these networks and you're having issues using the Epic Games Launcher or playing our games, we recommend you ask your IT department to whitelist or enable the following domains:

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If you’ve tried all of these things and you’re still having connection issues, click Contact Us to open a support ticket. So we can assist you as quickly as possible, be sure to include the following:

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