It is likely that you’re receiving this error due to using a mobile device or the default settings in the Safari browser.
We highly recommend that you complete your Tax Interview using Google Chrome and not use a mobile device.
If you prefer to complete your Tax Interview while using Safari, try changing your device’s settings:
If you experience issues using Google Chrome, we recommend trying to access the page in Google Chrome’s Incognito mode.
If this fails, see if you have third-party cookies enabled by clicking this link: https://support.cloudhq.net/how-to-enable-3rd-party-cookies-in-google-chrome-browser/.
And if that does not solve the issue, we recommend attempting to open in a guest window: https://support.google.com/chrome/answer/6130773.
Let us know how we can help you.