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How do I gather logs for Rocket League?

To better understand technical issues, we need log files of when the issue occurs. Log files are files created by your system or the game that can help show what the exact issue is and how to best fix it.

Please be sure to gather these logs immediately after a crash occurs to ensure that the error messages are included in the logs.

DxDiag

DxDiag (DirectX Diagnostic) is a tool that comes with Windows. It shows technical info about the software on your computer. Epic Support uses this to help fix technical issues.

  1. Press the Windows + R to open the Run window

  2. In the search field type dxdiag

  3. Press the Enter button to load the DirectX Diagnostic Tool

    • If there is a pop-up window asking about digital driver signing, click Yes to proceed.

  4. Click the Save all information

  5. In the left-hand column, click Desktop

  6. In the File Name field, type DxDiag

  7. Click the Save button

This will save a file named DxDiag.txt to your desktop. Please attach this file to your Support Ticket.

Note:
 Please do not compress your files into ZIP or RAR files. We cannot accept these file types

If you are using a Mac, please visit the Apple System Information User Guide (Opens in a new tab) site. This page will explain how to view the Mac system info after selecting your device model. Please take a screenshot and attach the image to your Support Ticket.

MSinfo

Msinfo (Microsoft System Information) is a tool that comes with Windows. It’s a file that shows info about the hardware on your computer. Epic Support uses this to help fix technical issues.

  1. Press the Windows + R to open the Run window

  2. In the search field type msinfo32

  3. Press the Enter button

  4. In the upper left corner of the new window, click on File

  5. Select Save

  6. In the left-hand column, click Desktop

  7. In the File Name field, type msinfo

  8. Click the Save button

This will save a file named msinfo to your desktop. Please attach this file to your Support Ticket.

Note:
 Please do not compress your files into ZIP or RAR files. We cannot accept these file types.

Rocket League Game Logs

Rocket League creates log files each time it runs. These logs record how well the game runs and if there are any crashes. Including these files tells us how Rocket League is performing and if it is having problems with specific parts of the game (connection problems for example). The log files can be found in My GamesRocket LeagueTAGameLogs

  1. Press the Windows + R to open the Run window

  2. In the search field type Documents\My Games\Rocket League\TAGame\Logs

  3. Press Enter

  4. Copy all files in this folder and attach them to your Support Ticket

    Note:
     Please do not compress your files into ZIP or RAR files. We cannot accept these file types.

Rocket League DMP Files

When Rocket League crashes, it creates a .dmp file with info about the crash. This info can help Epic Support fix issues. The .dmp files can be found in the CrashDumps folder within the %localappdata% folder.

  1. Press Windows + R to open the Run window

  2. In the search field type %localappdata%\CrashDumps

  3. Press Enter

  4. Copy all files in this folder with TAGame or RocketLeague in their name and attach them to your Support Ticket

    Note:
     Please do not compress your files into ZIP or RAR files. We cannot accept these file types.