How do I disable background applications that could be interfering with the Epic Games Launcher?

We understand how frustrating it can be to run into connection or crashing issues and we’re here to help. If you are experiencing problems when using the Epic Games Launcher it could be due to a third-party application running in the background. Fortunately, it’s very easy to disable any background applications with the instructions for the most common operating systems below.

Note: These steps may disable your firewall and antivirus software. Make sure to re-enable your security software once you've determined what application, if any, is causing your issue.

Windows 8

  1. Press Windows Key + R.
  2. In the resulting box, type msconfig and press Enter.
  3. In the System Configuration window that comes up, select Selective startup.
  4. Uncheck the box for Load startup items.
  5. Click Apply.
  6. Click Okay.
  7. Click Restart
After restarting, no background applications should start and you should try to connect to the Epic Games Launcher.

If the problem still occurs, it is safe to assume that it is not being caused by a background application. You can re-enable any applications on startup that you disabled. If you haven’t please try the steps on this article. If you continue to have issues, reach out to the Epic Games Player Support team and we’ll be happy to help.

If the problem seems to be resolved then something you’re running in the background is causing the issue. To isolate the problem, you can re-enable the startup applications one at a time until the problem returns.

To check each startup application, do the following:
  1. Open the Task Manager by pressing Ctrl+Shift+Esc.
  2. Select the Startup tab.
  3. Close the first application in the list.
  4. Attempt to reproduce your problem.
  5. If the problem doesn't occur, repeat steps 3 and 4, closing the second application instead of the first. Continue repeating the process for each application until you have successfully solved your problem or checked each application.  When you are unable to reproduce the problem, it is likely that the application you most recently closed is the cause and you should uninstall it from your system or disable it from starting up.

Windows 10

  1. Right-click on your taskbar.
  2. Click on Task Manager.
  3. Click on the Startup tab.
  4. For each application enabled on startup select them and click on Disable.
  5. Restart your computer.
After restarting, no background applications should start and you should try to connect to the Epic Games Launcher.

If the problem still occurs, it is safe to assume that it is not being caused by a background application. You can re-enable any applications on startup that you disabled. If you haven’t please try the steps on this article. If you continue to have issues, reach out to the Epic Games Player Support team and we’ll be happy to help.

If the problem seems to be resolved then something you’re running in the background is causing the issue. To isolate the problem, you can re-enable the startup applications one at a time until the problem returns.

To check each startup application, do the following:
  1. Right-click on your taskbar.
  2. Click on Task Manager.
  3. Click on the Startup tab.
  4. Click on one application and click Enable.
  5. Start the Epic Games Launcher.
  6. If the problem doesn't occur, repeat this process, enabling the second application instead of the first. Continue repeating the process for each application on the list until you have either successfully solved your problem or checked each application. When you are unable to reproduce the problem, it is likely that the application you most recently disabled is the cause and you should uninstall it from your system or disable it from starting up.

Mac

  1. Restart your computer.
  2. If you have a login window, do the following:
    1. Hold Shift and click the Log In button.
    2. Release Shift when you see the Dock.
  3. If you do not have a login window, do the following:
    1. Hold down Shift when the progress bar appears in the startup window.
    2. Release Shift when your desktop appears.
Restarting in this way will start your Mac without starting non-essential login items. If your problem still occurs, it is safe to assume that login items are not the cause of the problem. If the problem seems to be resolved, it is likely that one of the login items is the culprit.  In order to isolate the cause, you can delete your login items, then re-add them one at a time until you reproduce the problem.

To check for problematic login items:
  1. Open System Preferences.
  2. Select Users & Groups.
  3. Select your account's name.
  4. Select Login Items.

    Important: Before proceeding, make a list or take a screenshot of all the login items in the resulting list. You will need to have them later in order to add them back.


  5. Select all of the items in the list.
  6. Click Delete.
  7. Restart your computer.
Now that you've deleted all of the login items, you will be adding them back one by one until you can reproduce your problem.
  1. Open System Preferences.
  2. Select Users & Groups.
  3. Select your account's name.
  4. Select Login Items.
  5. Add the first item from the list you made previously.
  6. Restart your computer.
  7. Attempt to reproduce your problem. If you are able to do so, the login item you added to the list is most likely the cause of the issue.
Repeat the above steps for each login item on your list until you've isolated the item causing your problem. Once you've done that, delete it again, and make sure to add back any remaining login items from your list.

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