You can unlock your account by following these steps:
Click on "Forgot Your Password?".
Enter the email address that you use to login and click SEND EMAIL.
Go to your email, find the message from Epic Games, and click the RESET PASSWORD
button to reset your password for your Epic Games account.
The link will direct you to a page where you can choose your new password.
- Your password must not be the same as your last 5 passwords used.
- Must have 7+ characters
- Must have at least 1 number
- Must contain no space(s)
Note: A strong password will help to ensure that your account stays secure. Please read out Account Security Bulletin for more information on how to secure your account.
(Optional) Enable Two-Factor Authentication in your account to prevent future issues with account locking errors. You can learn more about Two-Factor Authentication (2FA) here
If you still have problems after following these steps, please click CONTACT US on the support page to submit a ticket to Player Support.