1. Player support
  2. Epic Games Store
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  • Update your DNS Servers
  • Disable background applications

EC-BI-LS-0 error

This error indicates a network connection issue.

Update your DNS Servers

Follow the instructions in the article: How do I switch to a public DNS to strengthen my connection? 

Disable background applications

Another program may be interfering. Follow the instructions in this article: How do I disable background applications?