SU-1002 error

The launcher had some difficulties communicating with Epic Servers.

Reinstall the Epic Games Launcher

Note: The following process will remove all of your installed games.

On Windows: 

Follow these steps to run the system file checker then reinstall the Epic Games Launcher:

1. Close the Epic Games launcher by right-clicking the system tray icon in the bottom right corner and then clicking Exit.
2. Follow the instructions in Use the System File Checker tool to repair missing or corrupted system files (Opens in a new tab) process from the Microsoft Support site.
3. Type "Add or Remove Programs", and then press Enter.
4. Select Epic Games Launcher from the list of programs.
5. Click Uninstall.
6. Go to www.epicgames.com (Opens in a new tab) and click Get Epic Games in the top right corner to download the latest installer.

On Mac:

Note: If your Launcher is freezing on macOS 10.15.1 or earlier, reinstalling the Launcher often fixes the issue. Please note that macOS 10.12 and earlier are no longer supported.

1. Close the Epic Games Launcher.
2. Verify there are no processes associated with the Epic Games Launcher by checking Activity Monitor.
3. Open the Applications folder.
4. Click and drag the Epic Games Launcher application to the Trash.
5. Verify all the following directories no longer have any Epic Games Launcher folders or files:
   • ~/Library/Application Support
   • ~/Library/Caches
   • ~/Library/Preferences
   • ~/Library/Logs
   • ~/Library/Cookies
6. Go to www.epicgames.com (Opens in a new tab) and click Get Epic Games in the top right corner to download the latest installer.