How do I gather Epic Games Installer Logs?

Epic Games Installer Logs are helpful when troubleshooting installation issues with the Epic Games Launcher. If you're trying to gather the launcher logs, refer to How do I gather logs for Epic Games Launcher?

Follow the steps below to gather the logs.

Windows:

  1. Place the Epic Games launcher installer .msi file on the root of the C:\ drive.
  2. Press Windows Key + R and enter the following: "msiexec /i C:\EpicGamesLauncherInstaller.msi /L*V C:\EpicGamesInstallerLog.txt" Use the exact name of the installer msi file in place of "EpicGamesLauncherInstaller.msi"
    Note: Please make sure you include the .msi suffix when running the command; otherwise, you may experience errors while running the installer.
  3. Once the command is entered, press CTRL + SHIFT + ENTER to run it as an administrator.

This will run the installer and generate a log file called EpicGamesInstallerLog.txt. This will be saved on the root of your C: drive. Once you locate the text file, attach it to your support ticket.
Note: Please do not ZIP or RAR your files; we cannot accept these file types.

Mac:

  1. Open a terminal and enter the following line: "open /Applications/Epic Games Launcher.app --args -debuglogging"
  2. This will start the Launcher. Allow it to run normally until your issue has been reproduced.
  3. Once you have reproduced the issue, close the Launcher.
  4. In your terminal, enter the following line: "open /Users/[YourUserNameHere]/Library/Logs/Unreal Engine/EpicGamesLauncher"
  5. In the resulting window, right-click on the EpicGamesLauncher folder and choose Compress "EpicGamesLauncher"

Once you have your logs generated, attach them to your support ticket. 
Note: Please do not ZIP or RAR your files; we cannot accept these file types.