Why am I getting a Parental Controls message when trying to complete my Epic Games Mobile download?

A Parental Help or Parental Permission pop-up can happen when parental controls are enabled on your device, or in another external account (for example, your Google account).

Double-check that your device settings allow this kind of download, and check the configuration of your external account.

Keep in mind that a guardian or parent must agree to these changes and help out if necessary.

If you encounter further problems after changing your settings, please contact the appropriate platform support for guidance.