Why am I not receiving content from Blue Protocol: Star Resonance via In-Game Purchase?

Some players did not receive items after purchasing content such as the monthly card, Void Pass 1 Supreme or the Rose Orb Pack 6480 in Blue Protocol: Star Resonance.

To request item recovery, contact the game developer here (Opens in a new tab) or by emailing: [email protected] and include:

• Your Epic Account ID
• The item(s) purchased but not received

For help finding your Epic Account ID, see: What is an Epic Games Account ID and where can I find it?