Epic Games Developer Support

The Epic Developer Support Hub at dev.epicgames.com/support (Opens in a new tab) is the go-to resource for developers and creators working with Epic's tools, services, and platforms.

The support hub covers the following products and services:

  • Developer Portal - the central hub for managing your organization, accessing SDKs, publishing tools, and API documentation

  • Epic Games Store & Publishing - support for listing, distributing, and managing your game on the Epic Games Store

  • Epic Online Services - free cross-platform backend services for multiplayer, matchmaking, voice chat, achievements, and more

  • Epic Pro Support - premium, hands-on support from Epic subject-matter experts

  • Fab - Epic's marketplace for buying and selling digital assets, including 3D models, environments, audio, and more

  • Hyperwallet - payout platform for developers and creators receiving earnings from creator or developer programs

  • Kids Web Services - tools for implementing age verification and parental consent flows, ensuring compliance with global regulations

  • Megascans - a library of high-quality photorealistic 3D scans, surfaces, and atlases for use in games and productions

  • MetaHuman - tooling for creating high-fidelity, fully rigged digital humans

  • RAD Game Tools - video, compression, and profiling tools

  • RealityCapture & RealityScan - photogrammetry software for creating 3D models from photos or scans

  • Twinmotion - real-time 3D visualization tool for architecture, product design, and construction

  • Unreal Editor for Fortnite - creative tool set for building experiences inside Fortnite using UEFN

  • Unreal Engine - Epic's industry-leading game engine and development platform

  • Web Shop - tools for creating and managing in-game web stores

If you are experiencing an issue related to the services mentioned above, contact the team using these steps:

  1. Go to https://dev.epicgames.com/support (Opens in a new tab)

    If you haven't already, log in your developer related Epic Games account.

  2. Scroll down to the I need help with... section and select the product you need help with.

  3. Review the available resources and contact information for each sub-category.

If you're unable to submit a ticket through the support hub, you can reach the right team via the EOS Help page: