Why can't I unlock premium rewards on my Passes in Fortnite?

Premium rewards on Fortnite Passes can only be unlocked while your Fortnite Crew subscription is active.

If you have an active subscription but still cannot unlock rewards, check the following:

• Your subscription payment may be on hold - What happens if I'm subscribed to Fortnite Crew but I don't have enough funds in my account?
• You may be seeing a specific error --refer to ""There appears to be an error processing your rewards" when claiming Fortnite Battle Pass premium rewards when claiming Fortnite Battle Pass premium rewards

If you canceled your subscription and lost access to premium rewards, refer to Why did I lose access to the new Battle Pass after canceling my Fortnite Crew subscription?

To subscribe to Fortnite Crew, visit fortnite.com/fortnite-crew-subscription. (Opens in a new tab)