How do I fix the Cloud Download Failure error in Fortnite?

The "Cloud Download Failure: Failed to Download Client Settings from the cloud" error can stop Fortnite from loading, or stop your settings from saving between sessions. It usually means Fortnite can't load the settings file saved to your Epic account in the cloud.

This error can happen on any platform, including PC, Xbox, PlayStation, Nintendo Switch, and mobile.

Try these steps in order:

1. Check the Epic Games Server Status (Opens in a new tab) page to make sure there are no active outages affecting Fortnite. If there is an outage, your issue may clear up once it's resolved.
2. Clear your device's cache. How do I clear or reset my device's cache?
3. Change your DNS to a public DNS. Follow How do I switch to a public DNS to strengthen my connection?
4. Work through How to troubleshoot connection issues to rule out a network problem.
5. Restart your device and open Fortnite again.

If the error continues after these steps, a cause can be a corrupted settings file saved to your Epic account. Submit a support request and our team will help.