Why do the Item Shop and Buy V-Bucks appear empty on PlayStation?

This issue can be caused by either a license problem, or an issue with your cache.

Restore the License

You can find information on how to restore licenses on your console by following Playstation's article How to restore licenses on PlayStation consoles (Opens in a new tab).

Clear cache files and Rebuild database in Safe Mode

Clearing your cache files is one of the options within Safe Mode on your console. You can find information and steps for this in Playstation's article How to use Safe Mode on PS5 consoles and PS4 consoles (Opens in a new tab).