Why can’t I log in to the Parent Portal?

You can only access the Parent Portal if your child provided your email address when they were asked to request permission from their parent/guardian in order to access an app feature. In that case, you should have received an email detailing how to use and access the Parent Portal.

If you were previously able to access the Parent Portal but can no longer do so now, this may be because:

1. You deleted your Parent Portal account
2. You no longer have child accounts linked to your Parent Portal account, therefore your Parent Portal account was deleted