How do I restart my modem or router to solve connection issues?

Restarting your router can help resolve connection issues. 

1. Turn off your PC/Console.

2. Unplug your Modem and Router from the power source.

3. Leave your Modem and Router unplugged for at least a minute.

4. Plug your Modem and Router back into the power source.

5. Wait until the lights turn back on.

6. Turn on your PC/Console.

7. Reconnect your device to the Internet/Wi-Fi.

8. Test your connection by going to a web page you haven’t been to in a while.