What are the chat support hours of operation?

We offer live chat with support agents in all languages that we support with limited coverage with the AI-driven Epic Support Assistant.  Chat is available at different times of the day for different languages. Chat is available every day of the week unless otherwise specified below.

These hours are subject to change without notice.

Chat Working Hours

English

Available 24 hours a day

Portuguese

Available 24 hours a day

Spanish

Available 24 hours a day

German 

Available 14 hours a day, from 09:00 to 23:00 UTC

French

Available 14 hours a day, from 09:00 to 23:00 UTC

Polish 

Available 13 hours a day, from 07:00 to 20:00 UTC

Russian

Available 13 hours a day, from 07:00 to 20:00 UTC

Arabic

Available 13 hours a day, from 07:00 to 20:00 UTC

Italian

Available 12.5 hours a day, from 08:00 to 20:30 UTC

Turkish

Available 12 hours a day from 08:00 to 20:00 UTC

Chinese

Available 12 hours a day from 02:00 to 14:00 UTC

Japanese

Available 13 hours a day from 01:00 to 14:00 UTC 

Thai

Available 10 hours a day, from 04:00 to 14:00 UTC

Korean

Available 4 hours a day, from 04:00 to 08:00 UTC