Contacting your hardware manufacturer

For ongoing technical issues that cannot be solved by the troubleshooting provided, you may need to contact your manufacturer. 

Microsoft Windows error messages or update issues 

• Contact Microsoft Support (Opens in a new tab) 

MacOS update issues or error messages

• Contact Apple Support (Opens in a new tab)

PlayStation hardware issues

• Contact PlayStation Support (Opens in a new tab)

Xbox hardware issues

• Contact Xbox Support (Opens in a new tab)

Nintendo Switch hardware issues

• Contact Nintendo Switch support (Opens in a new tab)

ISP/Latency issues

• Contact your internet service provider’s support site

Third-party game crashes or issues

• Contact the game developer’s support site

Third-party applications/add-ons

• Contact the software manufacturer’s support site

Virtual machine environments

• Contact the software manufacturer’s support site

Blue screen or kernel panic troubleshooting

• Contact the system manufacturer’s support site or local computer technician

Hardware installation, troubleshooting, overclocking

• Contact the system manufacturer’s support site or local computer technician 

Overheating issues

• Contact the system manufacturer’s support site

Troubleshooting specific router settings or malfunctions

• Contact the router manufacturer’s support site

Troubleshooting specific third-party firewall or antivirus settings

• Contact the software manufacturer’s support site

Troubleshooting advanced service pack installation or BIOS updates

• Contact the system manufacturer’s support site

Recommendations for specific hardware to replace items to meet system requirements

• Contact the system manufacturer’s support site or contact a local computer technician