What is the scope of Epic Games technical support?
Epic Games Support offers technical support for all our games and the Epic Games Launcher. We want to be sure the support we offer provides a great player experience.
Epic Games products we offer technical support for:
Epic Games Launcher (Opens in a new tab)
Issues downloading or installing games
Issues with features (i.e. Cloud Saves)
Error codes
Issues connecting to the launcher
Note: If you're having issues with Windows Installer please reach out to Microsoft support (Opens in a new tab) for assistance.
Crashes
Graphics issues
Connection issues (i.e. Unable to connect)
Note: We don't offer support for latency issues with Fortnite. We understand it's frustrating to have high latency however these issues are best solved by contacting your internet service provider. You can provide their support team with a ping test to our Fortnite servers using the instructions here.
Products that we don't offer technical support for:
We only offer technical support for Epic Games products and the Epic Games Launcher. If you need help with another game or product, use the links below to get help:
Microsoft Windows/MacOS update issues or error messages
ISP/Latency issues
Contact your internet service provider’s support site
Third-party account issues, like PlayStation, Microsoft, Nintendo, etc.
Contact the respective support site
Third-party game crashes or issues
Contact the game developer’s support site
Third-party applications/add-ons
Contact the software manufacturer’s support site
Virtual machine environments
Contact the software manufacturer’s support site
Blue screen or kernel panic troubleshooting
Contact the system manufacturer’s support site or local computer technician
Hardware installation, troubleshooting, overclocking
Contact the system manufacturer’s support site or local computer technician
Overheating issues
Contact the system manufacturer’s support site
Troubleshooting specific router settings or malfunctions
Contact the router manufacturer’s support site
Troubleshooting specific third-party firewall or antivirus settings
Contact the software manufacturer’s support site
Troubleshooting advanced service pack installation or BIOS updates
Contact the system manufacturer’s support site
Recommendations for specific hardware to replace items to meet system requirements
Contact the system manufacturer’s support site or contact a local computer technician