"Profile query failed" error on Xbox

If you're seeing this error, try clearing your console's cache to resolve the issue.

Follow these steps to clear your Xbox's cache:

  1. Turn off your Xbox, and then unplug it from the outlet.
  2. After you unplug your console, press and hold the power button to drain any remaining power in the circuits.
  3. Leave the console unplugged for another minute.
  4. Plug your Xbox back in and turn it on.
  5. Relaunch the game.