Receiving "Failed to load profile" and "Unable to join Fortnite log in queue" when trying to play Fortnite on a console

These errors can typically be cleared by a full restart of your console:

For Nintendo Switch, please see Nintendo's article on how to restart a Switch (เปิดในแท็บใหม่).

For Xbox, please see Microsoft's article on how to restart an Xbox. (เปิดในแท็บใหม่)

For PlayStation:

1. Hold down the PS button
2. Choose Power > Restart PS4/PS5

If following these steps did not help you resolve the issue, try following our connection troubleshooting steps from How to troubleshoot connection issues