Every Epic Games account is given a total of (3) three refund tokens, which can be used to return items purchased from the Fortnite Item Shop. We are unable to grant additional tokens upon request. When you use the refund token, the V-Bucks you spent on the items will be returned to your account at the click of a button!
To refund or return an item or outfit, do the following:
And that's it—your purchase will be removed and the V-Bucks will be returned to your account. Please be aware that you can only return a total of three items using this method. Consumable items are not eligible for returns. See the list below for what items can be returned!
What items can I return?
What items are not returnable?
Can I have more Return tickets?
In-game content in most games is typically not returnable, but we have granted each account three return tickets. Additional tickets can not be granted.
How long do I have to return an eligible purchase?
You have 30 days from the purchase to return an eligible purchase.
Why can’t I return the Battle Pass?
Battle Passes are consumable account upgrades that grant you access to an experience as well as bonus content.
Why can’t I return a Starter Pack?
Starter packs are purchased with real money so it is not eligible for a return.
Why can’t I return Loot Llamas?
Loot Llamas are consumable items that contain randomized rewards and cannot be returned.