Before you begin any of the steps below be sure to check out our Community Issues Trello board for known issues. This board is updated by our Fortnite Community team with the top known issues in Battle Royale, Creative, Save the World, and Mobile. If you see the issue you're experiencing here you'll need to wait for us to release a patch to fix it. If You don't see your issue on the Trello board use these common fixes to try to resolve your issue.
To enjoy the best experience in Fortnite your computer should meet the minimum requirements to run it. This article contains the requirements for Fortnite and how to verify if you meet them.
Verifying your game files checks that none of your game files are missing or corrupt. If they are missing or corrupt, they'll be re-downloaded through the Epic Games Launcher.
Running the Epic Games Launcher as an Administrator may help since it bypasses the User Access Control which prevents certain actions from taking place on your computer.
Video driver updates are released regularly by manufacturers to fix bugs and improve performance. We highly recommend that you install the latest driver for your video card to have the best player experience in Fortnite. You can find the latest drivers by going to your video card manufacturer's website using these links:
Sometimes background applications cause issues or reduce performance when you try to play Fortnite. Follow the steps in this article to make sure any background applications are disabled.
The Visual C++ Redistributables are required to be able to run Fortnite. Make sure these are installed and/or repaired.
Adjusting the compatibility mode for Fortnite may resolve your issue.
If you are using DirectX 12 and having issues playing Fortnite you can switch to DirectX 11.
Check the Epic Games Server Status page to make sure all systems are operational. If the issue you’re experiencing is related to an outage or system-wide issue, you won’t be able to connect to Fortnite until the outage or issue is resolved.
Setting your matchmaking region set to Auto will connect you to the servers that provide you the lowest latency or ping.
Packet loss occurs when one or more packets of data sent from your computer to our servers and back again fail to reach their destination. Here is a command line option that may fix your packet loss:
If you continue to have packet loss, reach out to your internet service provider for further assistance.
If you are playing on a console, try our standard networking troubleshooting here.
If your console continues to have connection issues, we recommend reaching out to your console manufacturer for additional help.
If you are trying to play Fortnite and receive this error message, it's because your system isn't loading fast enough.
This tends to happen when a system doesn't meet Fortnite's minimum requirements. You can see the minimum requirements here.
IMPORTANT: Apple has blocked your access to Fortnite on iOS devices. Fortnite on Android is currently available through the Epic Games App on the Samsung Galaxy Store or epicgames.com. Fortnite is currently unavailable on Google Play. Learn more.
Consoles and mobile devices are closed systems, meaning there aren't many troubleshooting options to fix issues you're having. The most common fix is to reinstall Fortnite. Here are instructions on how to remove the application for both Android and iOS.
For assistance with reinstalling Fortnite on your console we recommend using your console manufacturer's website here:
If you're still experiencing trouble playing Fortnite we'll be happy to help you out. Click on Contact Us to submit a ticket and be sure to include the following information and files so that we can expedit the troubleshooting process: