You can return up to three cosmetic items from the Fortnite Item Shop over the course of your account’s lifetime. The V-Bucks you spent on these items will be returned to your account at the click of a button!
To refund or return an item or outfit, do the following:
And that's it—your purchase will be removed and the V-Bucks will be returned to your account. Please be aware that you can only return a total of three items using this method. Consumable items are not eligible for returns.
What items can I return?
What isn’t returnable?
Can I have more Return tickets?
In-game content in most games is typically not returnable, but we have granted each account three return tickets. Additional tickets will not be granted.
How long do I have to return an eligible purchase?
You have 30 days to return an eligible purchase.
Why can’t I return the Battle Pass?
Battle Passes are consumable account upgrades that grant you access to an experience as well as bonus content.
Why can’t I return a Founder’s Pack or Upgrade?
Founder’s Packs and Upgrades are consumable account upgrades that grant you access to an experience as well as bonus content.
Why can’t I return the Starter Pack?
The Starter Pack contains V-bucks alongside several cosmetic items so it is not eligible for a return.
Why can’t I return Loot Llamas?
Loot Llamas are consumable items that contain randomized rewards and cannot be returned.