FAQ

General

Where can I find the Epic Games launcher to install Paragon?

You can download the launcher here.

Is Paragon free-to-play?

Yes, Paragon is now in Open Beta and is available for many regions with more being added in the future! Check out our Country Support below.

Where can I learn more about how to play?

You can check out our Beginner’s Guide video here.

Where can I learn more about the Heroes in the game?

This playlist that features all of Hero Overviews.

Are Heroes free or do I need to buy them?

In Paragon, all Heroes, including all future Heroes, are unlocked and free to play. Each Hero has its own master challenge available for purchase.

Are you going to support other platforms?

Right now we’re focused on supporting Windows PC and Playstation 4.

Where can I submit feedback and/or bugs that I can find in the game?

Paragon feedback, bugs, or support questions can be submitted in the following locations:

What are the system requirements to play Paragon?

Our recommended PC specs for Paragon Open Beta are below.

Recommended spec:

  • Nvidia GTX 660 or AMD Radeon HD 7870 equivalent DX11 GPU
  • 2 GByte VRAM
  • Core i5 2.8 Ghz
  • 8 GByte RAM
  • Windows 7/8/10 64-bit

Minimum spec:

  • NVIDIA GeForce GTX 460, Intel HD Graphics 4600, or equivalent DX11 GPU
  • 1 GByte VRAM
  • Core i5 2.5 Ghz
  • 4 GByte RAM
  • Windows 7/8/10 64-bit

Additionally, we have provided a list of tested graphic cards below. This data is pulled from from recent gameplay and should provide a guideline for the default settings and typical performance on common graphics cards.  These frame rates are averages for the automatic settings; your experience may vary depending on selected settings and monitor resolution, hardware configuration and other factors.

EPIC

GPU Avg FPS
NVIDIA GeForce GTX 1080 85
NVIDIA TITAN X (Pascal) 80
NVIDIA GeForce GTX 1070 78
NVIDIA GeForce GTX 980 Ti 76
NVIDIA GeForce GTX 980 69
NVIDIA GeForce GTX TITAN X 68
AMD Radeon R9 Fury Series 62

 

HIGH

GPU Avg FPS
NVIDIA GeForce GTX 780 Ti 74
NVIDIA GeForce GTX 970 73
NVIDIA GeForce GTX 1060 6GB 71
Radeon RX 480 Graphics 70
AMD Radeon R9 390 Series 66

 

MEDIUM

GPU Avg FPS
NVIDIA GeForce GTX 760 Ti OEM 82
NVIDIA GeForce GTX 780 78
NVIDIA GeForce GTX TITAN Z 78
NVIDIA GeForce GTX 670 77
NVIDIA GeForce GTX TITAN Black 77
NVIDIA GeForce GTX 770 74
NVIDIA GeForce GTX TITAN 72
NVIDIA GeForce GTX 660 Ti 72
NVIDIA GeForce GTX 960 71
NVIDIA GeForce GTX 680 71
AMD Radeon R9 M395 68
NVIDIA GeForce GTX 965M 67
NVIDIA GeForce GTX 950 66
NVIDIA GeForce GTX 690 66
NVIDIA GeForce GTX 970M 65
NVIDIA GeForce GTX 980M 65
AMD Radeon R9 380 Series 63
AMD Radeon R9 200 Series 61
NVIDIA GeForce GTX 880M 60
AMD Radeon R9 200 / HD 7900 Series 60
AMD Radeon R9 M395X 59
ASUS R9 280 Series 58
ASUS R9 280X Series 58
AMD Radeon HD 7900 Series 57
AMD Radeon R9 M295X 52
AMD Radeon R9 300 Series 51
ASUS R9 380 Series 41

 

LOW

GPU Avg FPS
NVIDIA GeForce GTX 760 (192-bit) 78
NVIDIA GeForce GTX 760 76
NVIDIA GeForce GTX 660 73
NVIDIA GeForce GTX 750 Ti 72
NVIDIA GeForce GTX 570 71
NVIDIA GeForce GTX 780M 70
NVIDIA GeForce GTX 580 69
NVIDIA GeForce GPU 69
AMD Radeon R7 370 Series 67
NVIDIA GeForce GTX 750 65
NVIDIA GeForce GTX 650 Ti BOOST 65
AMD Radeon HD 7800 Series 63
NVIDIA GeForce GTX 560 Ti 62
NVIDIA GeForce GTX 870M 62
NVIDIA GeForce GTX 770M 60
NVIDIA GeForce GTX 650 Ti 59
NVIDIA GeForce GTX 560 58
NVIDIA GeForce GTX 960M 58
AMD Radeon R7 200 Series 58
NVIDIA GeForce GTX 470 57
AMD Radeon R7 360 Series 56
NVIDIA GeForce GTX 860M 55
NVIDIA GeForce GTX 460 54
NVIDIA GeForce GTX 460 SE 52
NVIDIA GeForce GTX 950M 51
NVIDIA GeForce GTX 765M 51
AMD Radeon HD 7700 Series 51
NVIDIA GeForce 940MX 51
NVIDIA GeForce GTX 680M 50
NVIDIA GeForce GTX 850M 48
AMD Radeon HD 6900 Series 48
AMD Radeon HD 6800 Series 47
NVIDIA GeForce GTX 645 46
NVIDIA GeForce GTX 670MX 45
AMD Radeon HD 5800 Series 43
NVIDIA GeForce GTX 670M 42
NVIDIA GeForce GTX 745 42
NVIDIA GeForce GTX 760M 41
AMD Radeon HD 5700 Series 36
NVIDIA GeForce 940M 34
NVIDIA GeForce 840M 33
ATI Radeon HD 4800 Series 31

 

LOWEST

GPU Avg FPS
NVIDIA GeForce GT 720 70
NVIDIA GeForce GTX 650 69
NVIDIA GeForce GT 740 66
NVIDIA GeForce GT 755M 65
NVIDIA GeForce GTX 560M 64
NVIDIA GeForce GT 640 63
NVIDIA GeForce GTX 660M 63
NVIDIA GeForce GTX 550 Ti 63
NVIDIA GeForce GT 750M 59
NVIDIA GeForce GT 730 57
AMD Radeon HD 5670 56
NVIDIA GeForce GTS 450 56
NVIDIA GeForce GT 650M 53
NVIDIA GeForce 930M 52
AMD Radeon HD 6570 51
NVIDIA GeForce GT 740M 51
NVIDIA GeForce GT 745M 51
NVIDIA GeForce GT 630 50
Intel HD Graphics 530 50
NVIDIA GeForce 920M 50
NVIDIA GeForce GT 640M 47
AMD Radeon HD 6700 Series 47
NVIDIA GeForce GT 635 46
AMD Radeon HD 5570 46
NVIDIA GeForce GT 440 46
NVIDIA GeForce GT 730M 44
NVIDIA GeForce 9800 GT 44
NVIDIA GeForce GTS 250 44
AMD Radeon R7 M260 43
AMD Radeon HD 7500M/7600M Series 42
AMD Radeon HD 7600M Series 42
AMD Radeon R7 Graphics 42
NVIDIA GeForce 820M 41
Intel HD Graphics 4600 41
NVIDIA GeForce GT 430 40
Intel HD Graphics 520 40
NVIDIA GeForce GT 635M 39
NVIDIA GeForce GT 540M 38
NVIDIA GeForce GT 555M 38
NVIDIA GeForce GT 525M 38
AMD Radeon HD 8670D 37
NVIDIA GeForce 710M 36
NVIDIA GeForce GT 630M 36
NVIDIA GeForce 9600 GT 36
AMD Radeon R5 M330 36
NVIDIA GeForce GT 620 35
NVIDIA GeForce GT 720M 34
AMD Radeon HD 7560D 33
Intel HD Graphics 5500 33
AMD Radeon HD 8570D 33
NVIDIA GeForce GT 610 32
AMD Radeon R6 Graphics 30
Intel HD Graphics 4400 30
NVIDIA GeForce GT 520 29
AMD Mobility Radeon HD 5000 Series 28
Intel HD Graphics 4000 28
NVIDIA GeForce GT 520M 27
NVIDIA GeForce 610M 27
NVIDIA GeForce GT 620M 26
AMD Radeon HD 8610G 25
AMD Radeon HD 8650G 24
AMD Radeon HD 6450 24
AMD Radeon HD 7640G 24
AMD Radeon R5 Graphics 23
AMD Radeon HD 8400 / R3 Series 22
AMD Radeon R4 Graphics 22
AMD Radeon HD 5450 20

Do I need to update my drivers?

Yes, you should update your graphics drivers for the optimal game experience.

  • Link to Nvidia drivers
  • Link to AMD drivers

Can I play Paragon on PC with a controller?

Yes. We support Sony DualShock 4 and many other controllers on PC.

How do I link my Twitch account to my Epic account? What does this do?

Players can link their Epic ID with their Twitch account here. Doing so makes you eligible to win rewards either through watching or streaming Paragon. See full details here.

Playstation 4

Where can I link my PSN ID to my Epic account?

You can link your account here.

Do I have to link my account to my Epic ID?

In order to enable cross progression, you must link your PSN account to your Epic ID. You can do that by visiting this link. If you don’t, you will not be able to carry across in-game progression or purchases and will lose the ability to do so later on.

Will I need to be a PlayStation Plus member to play Paragon?

PlayStation Plus is not required to play Paragon online.

I have a friend on PC, can I play with them even though I am on PS4?

Yes, crossplay is enabled. You will need to know their EpicID and send them an invite through the in-game Friends Tab.

Will PS4 have full mouse + keyboard support?

Yes! We have an early version of this in the game right now.

Essentials Edition

What is the Essentials Edition?

The Paragon Essentials Edition is a special disc-based edition of Paragon which is only available at retailers in the United States, Canada, and Latin America.

What’s included in the Essentials Edition?

  • Instant Beta Access
  • 6,000 Paragon Coins (Worth $60)
  • Five Hero Master Challenges
  • Five Skins, including the Launch-Exclusive Wasteland Twinblast Skin
  • Five Rep Boosts (Each Lasts For Three Wins)

Can I buy a digital version of the Essentials Edition?

The Essentials Edition is only available as a physical product and cannot be purchased digitally.

Paragon is still in a Beta period, why are you selling a Retail version of the game?

The Essentials Edition exists to get Paragon in front of new players, ones that we wouldn’t always reach with a digital-only game.

I’m a PC player, how can I obtain the benefits included in the Essentials Edition?

A PC player can obtain the benefits of the Essentials Edition with one big caveat: the Paragon Coins that are included in the Essentials Edition can only be used on the PS4. There is no ability to move Paragon Coins between PS4 and PC. That said, Paragon is a cross-buy game, so if you have linked your PSN account with your Epic ID, any content you buy with the Paragon Coins on a PS4 will be also available on your Paragon account on PC. If your accounts are linked, you can redeem the Essentials Edition voucher code and the non-Coin content will appear on both your PC and PS4 accounts. You can link your PSN account to your Epic account here.

Is the content on the disc or on a voucher included in the box?

The content is obtained through a voucher code that is included in the box. The disc is just the Paragon game client with no extra content.

What skins are included in the Essentials Edition?

Energized Dekker, War Chief Grux, Autumn Fire Sparrow, Bronze Warden Riktor, and Wasteland Twinblast. The Wasteland Twinblast skin is exclusive to the Essentials Edition until 2017.

Do you have to always use the disc to access Paragon?

No. Upon redeeming the voucher code to your account, you can download the free Paragon game client through the PSN Store to access the game.

What regions will the Essentials Edition be sold in?

Currently, the Essentials Edition is available in the US, Canada and Latin America.

Will Europe ever get the Essentials Edition or something equivalent?

While there are no current plans, we’re working to bring something similar to European territories in the future.

Which 5 Master Challenges are included with the Essentials Edition?

Twinblast, Sevarog, Iggy & Scorch, GRIM.exe and Riktor.

Is the Wasteland Twinblast skin ever going to be available in-game?

The Wasteland Twinblast skin is exclusive to the Essentials Edition until 2017, at which point it will be available in-game.

Store

What are Prime and Epic Packs? How do they benefit me?

The Paragon Prime Pack and the Paragon Epic Pack give players a great value on Master Challenges, skins, boosts, and Coins. Head to the Store page for more details.

How does Reputation work?

Reputation is earned from playing matches; it is Paragon’s “Time Based Currency.” It is used to unlock card packs, Master Challenges, and other items in the future.

What are boosts in Paragon?

We have two types of boosts in Paragon. XP and Reputation boosts double the XP and Reputation earned after playing a match. Boosts can be active by duration (1 or more days) and by victory (1 or more wins).

Can cosmetics be earned?

Yes. Some cosmetics can be earned by playing, while others must be purchased.

Do Win Boosts expire?

No, they do not.

Can I stack Boosts?

Yes, Time and Win boosts stack.

Where can I buy Skins?

Skins are available in the in-game store now!

Country Support

What regions can I play Paragon in?

We currently have three datacenters during Open Beta, North Virginia, Frankfurt, Sydney. Below is a map of our current ping, it should help determine whether you can play (with good results) during Open Beta.

I'm having an issue with low ping and cannot connect to data centers? What is happening?

See the map above for a visualization of regions currently supported by data centers.

When will Paragon be available in my language?

For Open Beta we support English, French, Italian, German, Spanish (Latin American), Spanish (Spain), Polish, Arabic, Portuguese (Brazilian), Russian. We’ll continue to evaluate support for other languages over time.

Code of Conduct

How do I report a bad experience with another player?

Paragon has a player mute feature. You can mute other players by typing /mute <playername> in chat.

Players can report abuse through the in-game Settings menu or by contacting Player Support here.

What is being done about people who leave games or go AFK?

Our goal is to help Paragon grow into an inclusive and positive community that works together in order to achieve victory. More information regarding AFKers and leavers can be found here.

Are there any rules I should abide by when playing Paragon?

Yes, we have a Code of Conduct that we expect all of our players to follow once entering the game.

Billing Issues

I’m having trouble with my purchase, who should I contact?

Please contact Billing Support here.

Player Support

I'm having trouble installing the game. What should I do?

Sorry you're having trouble, please contact Player Support here.

How can I contact Paragon Player Support?

You can view Paragon Support articles and contact Player Support here.

Dołącz do walki.