Information Regarding the Right of Withdrawal for Users Domiciled in the European Union
Right of Withdrawal:
You can withdraw from this contract without giving any reason. The withdrawal period will expire 14 days from the day of the conclusion of the contract. To exercise the right of withdrawal you must inform Epic of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail to the address below). You can use the model withdrawal form below, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal:
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 calendar days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise, in any event, you will not incur any fees as a result of such reimbursement.
You will lose your right of withdrawal if the contract regards the supply of digital content which is not supplied on a tangible medium and the performance has begun before the end of the withdrawal period with your prior express consent and acknowledgment that you thereby lose your right of withdrawal. While performance of the supply of digital content typically refers to the moment that download of that content begins, Epic will voluntarily honor requests to withdraw from the purchase of a game made within 14 days of purchase (or for prepurchases, 14 days from release) and so long as the game has been played for less than 2 hours.
Model Withdrawal Form:
6039 Root D4
I hereby give notice that I withdraw from my contract for the provision of the following goods: [identify your purchase, e.g. by stating the item purchased and your Epic account name or email to which the Epic account is registered]
Order Date: [insert order date]
Your Name: [insert your name]
Address: [insert Address]
Today’s Date: [insert current date]
Your Signature (only if this form is notified on paper)
Refunds and special payment methods:
Please note that not all payment methods which can be used for payments allow a direct reimburse-ment (e.g. pre-paid cards). Reimbursements for such payments will be facilitated by us via another, common payment method. In any case, you will not incur any fees as a result of such reimbursement.
Avoidance of queries:
To help us to swiftly identify your payments, we ask you to provide your Epic account name or email to which the Epic account is registered in your communication concerning your exercise of the right of withdrawal as well as the order number and the date of the concerned order.