EPIC ACCOUNT BALANCE TERMS AND CONDITIONS
EPIC ACCOUNT BALANCE TERMS AND CONDITIONS
Last updated: June 4, 2025
These Epic Account Balance Terms and Conditions (“Terms”) governing access to and use of the prepaid balance service (the “Epic Account Balance”) provided by Epic (defined below), are supplemented by the Epic Games Terms of Service located at https://www.epicgames.com/tos (the “Epic TOS”), which are incorporated into these Terms by reference. If there is any conflict between these Terms and the Epic TOS, these Terms will control regarding access to and use of the Epic Account Balance. The Epic TOS includes terms governing your Epic Games account and a binding arbitration clause with a class action waiver that, if applicable, affects your rights about how to resolve any dispute with Epic. IMPORTANT: THE EPIC TOS CONTAIN AN ARBITRATION AND CLASS-ACTION WAIVER PROVISION THAT REQUIRES YOU AND EPIC TO RESOLVE DISPUTES IN BINDING, INDIVIDUAL ARBITRATION AND TO GIVE UP THE RIGHT TO GO TO COURT INDIVIDUALLY OR AS PART OF A CLASS ACTION. BY ENTERING INTO THESE TERMS, YOU AND EPIC AGREE TO RESOLVE DISPUTES ARISING UNDER THESE TERMS IN BINDING, INDIVIDUAL ARBITRATION, AS EXPLAINED IN THE EPIC TOS. THE ARBITRATION AND CLASS-ACTION WAIVER PROVISION DOES NOT APPLY TO YOU IF YOU LIVE IN THE EUROPEAN UNION.
Please read these Terms (which include a change in terms provision below) and the Epic TOS carefully before you start to use your Epic Account Balance, and carefully review other terms that may apply to your use of specific Epic Services with your Epic Account Balance. By “Epic Services” we mean any of our websites, stores, games, applications, or other Epic Games products or services we make available to you, such as Fortnite, Epic Games Store, or any of Epic’s digital storefronts.
In these Terms, “we”, “our”, “us” or “Epic” means the provider of the Epic Account Balance in the location of your primary residence:
a. If you reside in the United States, Epic Games, Inc., a Maryland Corporation having its principal business offices at Box 254, 2474 Walnut Street, Cary, North Carolina, 27518, U.S.A.; or
b. If you reside outside the United States, Epic Games Commerce GmbH, a Swiss company with limited liability, having its registered office at Platz 10 6039 Root D4, Switzerland.
and “you” or “your” means the registered holder of the Epic Games account.
ALL CHARGES YOU INCUR IN CONNECTION WITH THE EPIC ACCOUNT BALANCE AND ALL AMOUNTS YOU PLACE IN THE EPIC ACCOUNT BALANCE ARE PAYABLE IN ADVANCE AND WE DO NOT GRANT VOLUNTARY REDEMPTIONS OR REFUNDS IN WHOLE OR IN PART, REGARDLESS OF THE PAYMENT METHOD, EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS. HOWEVER, NOTHING IN THESE TERMS WILL AFFECT ANY STATUTORY RIGHTS THAT MAY ENTITLE YOU TO A REFUND REGARDLESS OF EPIC POLICY.
PLEASE NOTE THAT FROM TIME TO TIME YOUR EPIC ACCOUNT BALANCE MAY BE INACCESSIBLE OR UNDER MAINTENANCE, AND AT SUCH TIMES YOU MAY NOT BE ABLE TO REVIEW YOUR BALANCE, ADD AMOUNTS, OR MAKE PURCHASES. EPIC WILL MAKE REASONABLE EFFORTS TO MINIMIZE DOWNTIME AND, WHERE POSSIBLE, PROVIDE AN ESTIMATED TIME OF RESTORATION.
Eligibility
To access and use the Epic Account Balance, you must have a working internet connection and an Epic Games account in good standing. Any information you provide to us as part of using the Epic Account Balance will be handled according to Epic’s privacy policy available at https://www.epicgames.com/privacypolicy.
Activation
To begin using your Epic Account Balance, you must accept these Terms. Once activated, you may add amounts to your Epic Account Balance, and use it at participating Epic Services. You may only open, access, and use one Epic Account Balance, and you may not use anyone else’s Epic Account Balance.
You may add amounts to your Epic Account Balance using payment methods supported by Epic (“Top Up Methods”). Epic supports Top Up Methods at its own discretion and may disable any Top Up Method at any time. Any amounts you add will be available for use immediately following any pending or transaction periods required by your Top Up Method. Any promotional code provided to you by Epic for use as a Top Up Method may be subject to additional terms and conditions associated with the promotion, offer, or coupon. Any gift card or voucher code (“Gift Card”) that Epic may make available for redemption as a Top Up Method will be subject to additional terms and conditions specific to the Gift Card. When you use a Top Up Method, you represent to Epic that you are over the legal age of majority in your country of residence and you are authorized to use the Top Up Method. Further, you authorize Epic or its third-party payment processors to charge your Top Up Method for any balance you choose to add together with any fees or conversion charges incurred.
Unused balances in your Epic Account Balance do not expire. However, promotional amounts such as credits or coupons may expire pursuant to the terms of such promotions. Unless stated otherwise in these Terms, once your Epic Account Balance is closed, any amounts remaining on it may be retained by Epic, or if it is deemed unclaimed property may be reported and/or surrendered to the applicable authority, as required by applicable law.
Using your Epic Account Balance
Your Epic Account Balance may only be used to make purchases from participating Epic Services that offer products in the same currency as your Epic Account Balance. Certain products may be ineligible for purchase using Epic Account Balance; we will post any updates at https://www.epicgames.com/account-balance-faq. If a transaction involving Epic Account Balance is subject to any taxes (including sales taxes, VAT, or other indirect taxes), then Epic may also charge you for those taxes. You are responsible for all uses of your Epic Account Balance, including all transactions made by you or anyone else using your Epic Account Balance. If you make a purchase request for an amount that exceeds the balance in your Epic Account Balance, the remainder must be paid with other available payment methods. If you are entitled to a refund for a purchase made with your Epic Account Balance, you will be refunded back to your Epic Account Balance for that amount.
Within any twenty-four (24) hour period, the aggregate total amount stored in your Epic Account Balance may not exceed USD 500 (or equivalent in account balance currency). In addition, the total transactions from and to your Epic Account Balance may not exceed USD 500 (or equivalent in account balance currency) within any twenty-four (24) hour period and USD 5000 (or equivalent in account balance currency) within any twelve (12) month period. Additional conditions, including balance expiration periods, may apply in certain jurisdictions. For more information, visit https://www.epicgames.com/account-balance-faq.
The amount of your Epic Account Balance is displayed in the currency of the country of your Epic Games account. If you move to a different country of residence, any amounts that remain in your Epic Account Balance before you move might not get transferred. You can view the balance in your Epic Account Balance and all transactions made from it at https://www.epicgames.com/account/payments at any time.
Epic Account Balance does not constitute a personal property right and has no value outside the Epic Services. The Epic Account Balance can only be used at participating Epic Services. Additionally, the Epic Account Balance is not a bank account or a payment account. The Epic Account Balance is non-transferable, does not accrue interest, dividends, or any other earnings, does not constitute deposits, and is not insured by the Federal Deposit Insurance Corporation or any other governmental agency or any other guaranty fund, coverage or compensation mechanism. The Epic Account Balance has no cash value and cannot be redeemed or exchanged for cash, in whole or in part.
Termination
You may request that your Epic Account Balance be closed for any or no reason by contacting customer service at https://www.epicgames.com/help. Once your Epic Account Balance has been closed, you will not be able to add new amounts or use any remaining amounts in your Epic Account Balance. Your Epic Account Balance will normally be closed within one business day of you contacting us.
If you violate these Terms, we may suspend or terminate your Epic Games account and/or Epic Account Balance with prior reasonable notice, or without any notice if there are serious grounds for termination. Serious grounds include if you have misused the Epic Account Balance, conducted unauthorized Epic Account Balance transactions from another user’s Epic Account Balance, used the Epic Account Balance to conduct any fraudulent or other illegal activity, used or redeemed a fraudulently obtained Top Up Method or Gift Card, or if you have otherwise severely violated these Terms or any terms and conditions relating to an Epic Service.
Theft or unauthorized use
You agree not to use your Epic Account Balance in any manner that is unlawful, misleading or deceptive to Epic or another user of Epic Services. You agree to notify Epic immediately of any unauthorized use or theft in connection with your Epic Account Balance or any other breach of security (and to provide properly documented evidence as reasonably requested by us). Epic will not be liable for any loss that you may incur resulting from your actions or failure to act, such as someone else using your Epic Account Balance, either with or without your knowledge. However, you will be liable for losses incurred by Epic due to someone else using your Epic Account Balance if caused by your actions or failure to act. We reserve the right to correct the balance of your Epic Account Balance if a clerical, billing, or accounting error has occurred or a fraudulently obtained Top Up Method or Gift Card is used or redeemed. If you have questions regarding your transaction history or any correction, or if you dispute any transaction or correction that has been assessed against your Epic Account Balance, please contact customer support at https://www.epicgames.com/help. We will investigate and communicate the results and correct any errors that we verify as soon as we finish the investigation. If no error was found, we will communicate an explanation. You should notify us of any billing error within 60 days of the date of the transaction in question.
Change in Terms
Epic may update these Terms from time to time. Epic will inform you if Epic makes a change that has a material impact on your use of Epic Account Balance. If you do not accept and agree to these changes, you may terminate the Epic Account Balance without a notice period. Otherwise, Epic may allow you to continue using your available balance to make purchases until it is fully depleted, but you may not be able to add any additional balance until you accept and agree to the changes. Nothing in these Terms limits Epic’s ability to make changes or to remove, limit, restrict, or otherwise discontinue the Epic Account Balance in any territory or region if required to comply with applicable law, address a material security risk, or avoid a substantial economic or material technical burden. We will give reasonable advance notice if we decide to remove, significantly limit, restrict, or otherwise discontinue Epic Account Balance and/or Gift Cards (or any portion or component thereof) in any territory or region.
Notices to You
If we notify you, including about changes in these Terms, we will notify you either through your Epic Games account or through other reasonable electronic means, including by notice posted at https://www.epicgames.com/account-balance-terms.
Contact us
If you would like more information about the Epic Account Balance, check out the FAQ at https://www.epicgames.com/account-balance-faq. If you still have questions, you can contact us at https://www.epicgames.com/help.
Dispute resolution/Binding arbitration
Any dispute or claim arising from or relating to these Terms is subject to the provisions relating to binding arbitration and class action wavier (which do not apply to you if you reside in the European Union), governing law, disclaimer of warranties and limitation of liability, and all other provisions in the Epic TOS available at https://www.epicgames.com/tos. You agree to those provisions by accepting these Terms.
Compliance with laws
You may not use, access, download, export, reexport, or transfer the Epic Services, including the Epic Account Balance and any Gift Cards, in violation of applicable law, including any economic sanctions, embargo, export controls, or other restrictions of the U.S. Departments of Treasury or Commerce, or other governmental authorities.