Media Systems Support Engineer


At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.

Information Technology

What We Do

Create and maintain a proactive and stable IT environment as well as provide IT support to our Epic people. You will be empowered to shape processes that deliver optimized IT service across our business. Work with emerging technologies while enabling IT success for everyone.

What You'll Do

Our Media Systems Engineering team is embedded in the IT team at Epic Games. Our team is globally responsible for the design, integration, and maintenance of the media & av system infrastructure at Epic Games.  This role’s primary focus is service and support of the content review rooms, recording studios, editorial suites, conferencing systems, broadcast streams, and virtual production support


In This Role You Will

  • Maintain integrated A/V systems including hardware, soft codecs, and control systems
  • Provide maintenance and support for conference and content review rooms in the UK and EU regions
  • Day-to-day site support in Guildford, Cubic Motion, 3Lateral, London Lab (Enterprise teams) as well as engineering support for MSE in this timezone
  • Troubleshoot system failures and provide break/fix support
  • Provide front line response for emergency requests for professional and consumer A/V systems
  • Event support including live sound reinforcement and stage crew
  • Maintain and organize engineering labs and storage
  • Provide general administrative support, asset management, data entry, and documentation updates
  • Ship and receive A/V hardware for inventory and repair
  • Assist with the day-to-day support of the MSE team, including special projects
  • Integration of new systems ensuring enterprise-wide standards are met and maintained across EPIC locations
  • Some travel required and could be for extended periods of 1-2 weeks at a time.


What We're Looking For

  • Minimum of 2 years working on a tech team, with a heavy concentration on A/V support and integration
  • Experience reading and creating with signal flow diagrams, cable termination types and compatible signal types
  • Working knowledge of video and audio signals, with a clear understanding of sampling rate, frame rate, frame resolution, etc.
  • Experience with A/V systems such as Zoom, Dante, and Q-Sys
  • Strong on-the-spot troubleshooting skills
  • Friendly and patient customer service skills - able to be the positive face of the MSE Team
  • Flexible nature with the ability to prioritize and handle multiple tasks & activities simultaneously
  • Strong administrative skills, attention to detail and follow-through
  • Ability to lift heavy equipment (50+ lbs)


Epic Games spans across 12 countries with 32 studios and 3,000+ employees globally. For over 25 years, we’ve been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic’s award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Like what you hear? Come be a part of something Epic!

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.