Product Management

Technical Product Manager - Fraud (R23448)

ABOUT US

Bandcamp is an online record store and music community where passionate fans discover, connect with, and directly support the artists they love. Artists have earned more than a billion dollars on Bandcamp. We believe that music is an indispensable part of the culture, and for that culture to survive, artists must be compensated fairly and transparently for their work.

Our team of 100+ people is sprinkled throughout the world, united in our desire to help artists connect with their fans and earn a living from their craft. Many of us are musicians, all of us are fans, and we see how our work helps artists every day. We use one guiding principle to decide what to build, write about, design, and support: will this help an artist connect with fans and put money in the artist’s pocket?

What You'll Do

Bandcamp is seeking an experienced technical product manager to join our resolute Fraud team. With your background in ecommerce abuse mitigation, you'll help us develop powerful, practical solutions for keeping our marketplace safe and trustworthy. We think very carefully about how our interventions might affect real artists and fans, and pride ourselves on designing solutions that are highly selective and largely invisible. Our work is allied with that of virtually all other teams, working closely and frequently together to identify, mitigate, and anticipate an ever-evolving panoply of threats. We, like you, are sympathetic communicators and voracious analysts, and delight in solving real-world puzzles with creativity, thoroughness, and care.

In this role, you will:

  • Work with the Fraud team to identify, analyze, and improve our understanding of attempts to engage in fraud on Bandcamp.
  • Collaborate with engineers and other members of the team to develop and recommend strategies that reduce and minimize the risks posed by that activity.
  • Write clear and compelling product briefs and specifications that describe what solutions are being proposed, and why we think they are appropriate and necessary.
  • Help weigh the tradeoffs between scope, time, and risk for each proposed initiative, and accordingly help prioritize the Fraud team’s work in general.
  • Work closely with other product managers at Bandcamp to understand their teams’ roadmaps, to identify risks, and to help prevent new threats from being introduced.
  • Partner with the Data and Support teams to monitor and measure the impact of our efforts.
  • Inspire and motivate others through the quality of your thinking and analysis.

What we’re looking for:

  • 3+ years experience working as an engineer or product manager on Payments, Anti-Fraud, Trust & Safety, Risk, or Abuse teams, ideally at a two-sided marketplace or ecommerce company. 
  • A CS degree or the equivalent training in your previous jobs.
  • Familiarity with ecommerce APIs and web payment gateways, credit card systems, login security and identity management systems, and anti-spam and bot detection. 
  • An understanding of, or better still, experience with security information & event management systems, as well as predictive models and other dynamic solutions. 
  • Excellent written and verbal communication skills.
  • Solid quantitative and analytical abilities (e.g. knowledge of statistics, experience with SQL or similar tools, and the ability to conduct your own quantitative investigations).
  • The ability to stay cool under pressure, and a willingness to lend a hand during incident response (occasionally at odd hours)
  • Prior experience with Bandcamp as a fan or artist (or both), and an understanding of how our product works and what our community values.

Pay Transparency Information

The expected annual base pay range(s) for this position are detailed below. Each base pay range is relevant only for individuals who are residents of or will be expected to work within the specified locale. Compensation varies based on a variety of factors, which include (but aren’t limited to) things such as skills and competencies, qualifications, knowledge, and experience. In addition to base pay, most employees are eligible to participate in Epic’s generous benefit plans and discretionary incentive programs (subject to the terms of those plans or programs).

New York City Base Pay Range
$168,200$246,700 USD
California Base Pay Range
$148,000$246,700 USD
Washington Base Pay Range
$141,300$231,900 USD

ABOUT EPIC

Epic Games spans across 19 countries with 55 studios and 4,500+ employees globally. For over 25 years, we’ve been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic’s award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Like what you hear? Come be a part of something Epic!

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party.