Senior Producer-Player Experience (R23809)


At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.


What We Do

Whether it’s driving a vision from start to finish or collaborating with teams to inspire and deliver projects of Epic quality, Epic’s production teams take pride in consistently delivering world-class products and experiences.

What You'll Do

As part of the Player Experience team, you will run projects to improve processes and tools used by players, support agents and Epic internal team. You will have a critical role in maturing the products to solve the problems of millions of players and helping thousands of agents to work more efficiently and productively. You will be responsible for driving project execution, ensuring quality and timing, removing potential blockers and ensuring all stakeholders have all the knowledge and information to contribute and deliver high quality and fast paced projects. 

In this role, you will

  • Own the outcome -  Plan and drive multiple projects inside the Player Experience Team with support specialists, product owners, development teams and management. Help make informed decisions by partnering with leads on work methods, priorities and resources allocation. Have a players first mindset by helping to also drive the ongoing work streams that are supporting our live products.

  • Transparency - Provide transparency on ongoing features, schedules, and risks to stakeholders in order to ensure Epic has clear insight into the activities.

  • Cross-team collaboration - Act as the primary point of contact to interface across multiple partner teams to ensure proper staffing and delivery of dependencies 

  • Support the team with all your production tools. As a producer you should bring superb communication skills. Be able to quickly develop deep knowledge about tools, teams, and technologies. Provide leadership and guidance through solid planning and execution of work. Understand how to manage people to help them do their best work, and embrace and embody Epic Values

What we're looking for

  • 6+ Years of experience working in a production role where you've managed cross-functional teams in the creation, delivery, and ongoing support of complex online services.

  • Strong stakeholder management skills with a focus on product and players first mentality

  • Deep understanding of software development process, and project management practices

  • Strong organizational skills and attention to detail

  • Exceptional communications skills both oral and written. Must possess the ability to build relationships and manage negative experiences to a positive outcome

  • Strong preference to applicants with programming or other technical experience


Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. 

Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.


Epic Games spans across 19 countries with 55 studios and 4,500+ employees globally. For over 25 years, we’ve been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic’s award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Like what you hear? Come be a part of something Epic!

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.