IT

IT Studio Admin Support (R23936)

WHAT MAKES US EPIC?

At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.

METAHUMAN

What We Do

Create and maintain a proactive and stable IT environment as well as provide IT support to our Epic people. You will be empowered to shape processes that deliver optimized IT service across our business. Work with emerging technologies while enabling IT success for everyone.

What You'll Do

Epic Games is growing, and we are looking for an IT Support Studio Administrator to carry out on site responsibilities of our Service Desk, joining a small team at our Manchester site as part of Epic’s Metahuman initiative. The role will encompass tier 1, 2 and 3 support tasks, assisting with and resolving day-to-day incidents, escalating and managing as appropriate. This individual will also collaborate widely with Epic IT at other sites, including specialist support teams. Some network and server management tasks will also be involved, plus assisting local Motion Capture and Volumetric Capture Scanner teams with IT related issues.

In this role, you will

  • Work with internal 3Lateral/Cubic Motion IT teams to provide support for global HPC data acquisition systems and mocap stage.
  • Manage IT systems including day-to-day operations, patching, maintenance, monitoring and problem resolution for all of the client/server systems etc.
  • Be responsible for hardware setups and software support for new hires, existing hires, visitors and contractors.
  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
  • Perform server administration tasks including user/group administration, security permissions, group policies, research event log warnings and errors, resource monitoring, ensuring system architecture components work together seamlessly.

What we're looking for

  • Experience installing, configuring, troubleshooting, and administering Windows Server and Desktop Operating Systems (Server 2016-2022, Windows 10, 11) and Linux server/workstations (Debian/Redhat based systems).
  • Experience developing scripts to automate day to day activities (PowerShell, shell scripting or Python).
  • Experience using help desk ticketing system.
  • Familiarity with identity and access management systems (Active Directory, OKTA or Sailpoint).
  • Familiarity with a remote display protocols (Teradici or Parsec).
  • Familiarity with Agile Methodologies.
  • Relevant gaming / VFX industry experience is a strong plus (support and basic knowledge of DCC tools).

EPIC JOB + EPIC BENEFITS = EPIC LIFE

We pay 100% for benefits except for PMI (for dependents). Our current benefits package includes pension, private medical insurance, health care cash plan, dental insurance, disability and life insurance, critical illness, cycle to work scheme, flu shots, health checks, and meals. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents.

Being A PART OF 3LATERAL TEAM

Our mission is to evolve through exploring abstract landscapes of art and science, exciting new technologies and, most importantly, through nurturing continuous multi-disciplinary communication and company values among our team members. Our talented and devoted individuals are all gathered around the same vision of creating and constantly improving technology that allows creation of high-fidelity replicas of human appearance and motion with special focus on real time and usable across all digital mediums.

In order to ensure a supportive and collaborative environment we:

  • Enable professional long-term career development through continuous education and specialization
  • Work with exciting new technologies and ambitious, industry changing, projects
  • Attendance at the leading seminars and conferences from the industry
  • Sustain personal goals through family-oriented work regulations
  • Empower autonomy of thinking and acting
  • Pleasant working atmosphere in our cozy offices with friendly and well-minded individuals
  • Work from home model during pandemic

We are looking for new team members who can inspire us and are willing to give us a chance to inspire them, contribute to their ideas, skills and knowledge. With joint forces with our mother company Epic Games we are continually developing the state of the art in Unreal Engine as a leading team for creation of next generation virtual humans and creatures.

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party.