Frequently Asked Questions

Last Update: November 11, 2019
 

What is the Epic Games Store?
The Epic Games Store is a curated digital storefront for PC and Mac, designed with both players and creators in mind. It’s focused on providing great games for gamers, and a fair deal for game developers. When you buy a game on the Epic Games Store, 88% of the price goes directly to developers, versus only 70% on many other stores. This helps developers invest into building bigger and better games.

Where can I download the Epic Games Store?
Visit the Epic Games Store page at epicgames.com, go to the upper right corner, and click “Get Epic Games.” 

Which platforms does the Epic Games Store support?
The Epic Games Store currently offers PC and Mac support. You can check platform compatibility for individual titles by referring to the “About Game” section of any product page.

What are the future plans for the Epic Games Store?
You can find upcoming features, developer updates, and major known issues on our Epic Games Store Roadmap on Trello. We’ll also share significant updates with you on our news feed and social media pages such as Facebook, Twitter, Instagram, and YouTube

Why does the Epic Games Store make exclusivity deals? 
Exclusives are a part of the growth of many successful platforms for games and for other forms of digital entertainment, such as streaming video and music.

Epic works in partnership with developers and publishers to offer games exclusively on the store. In exchange for exclusivity, Epic provides them with financial support for development and marketing, which enables them to build more polished games with significantly less uncertainty for the creators.

In addition, creators will earn 88% of all the revenue from their game, while most stores only offer 70%.

What is the Support-A-Creator program? 
The Support-A-Creator program enables content Creators to earn money from games in the Epic Games Store by using Creator Links and Creator Tags. Learn more about the Support-A-Creator program here

What’s this about free games?
Epic will be offering a new free game available each week throughout 2019. When you claim a free game, it’s yours to keep - even after the game is no longer available to new customers for free.

I claimed a free game but don’t see it on my account now, why?
Once you claim a free game, it’s yours to keep. If you come back later and don’t see it your account, please check to see if you have multiple accounts. If you created an Epic account using an @gmail.com email address, log in to it directly using your Gmail password; using the Google login button will create a distinct account even if it’s tied to the same @gmail.com email address. And check to see if you have both a console-linked account (logging in via PlayStation, Xbox, or Nintendo account) and a separate Epic account. If you still encounter issues, please contact player support here.

Can I try a game before I buy it?
Some publishers occasionally offer demos or free trial periods for certain non-free games from time to time (for example, a Free Weekend trial). During a free trial period, you can download and play a trial version of the game before you decide to purchase, but you can no longer access the game when the trial period ends.

How do refunds work on the Epic Games Store?
All games are eligible for refund within 14 days of purchase for any reason, as long as you’ve had the game running for less than 2 hours. You will not be eligible for refunds for games from which you have been banned or for which you have otherwise violated the Terms of Service. Learn more about our refund policy here

How do I contact support?
You can contact our support team here. We also recommend browsing our support center articles, which may help answer questions or resolve issues. 

Is my Epic Games account secure? 
The Epic account system powers Fortnite, the Epic Games store, and Unreal Engine. This account system has never been compromised. However, specific individual Epic accounts have been compromised by hackers using lists of email addresses and passwords leaked from other sites which have been compromised. 

If you use the same email address and password on Epic as you used on another site which has been compromised, then your account is vulnerable to attack. To secure your Epic account, use a unique password, and enable multi-factor authentication. You can learn more about the measures we take to protect your account and what you can do to stay safe here.

What languages does the Epic Games Store support?
The Epic Games Store currently supports English, Arabic, German, Spanish (Spain), Spanish (Latin America), French, Italian, Japanese, Korean, Polish, Portugeuse, Russian, Thai, Turkish, Simplified Chinese, and Traditional Chinese. In-game language support varies per game, as provided by the developer; check each game’s store page for language availability.


Does the Epic Games Store support regional pricing?
Yes, we do support regional pricing in more than 190 countries and over 30 territories. We also have a set of suggested regional discounts for developers based on local norms that are regularly reviewed.

Which currencies do you accept and in which currencies do you display prices?
The Epic Games Store currently accepts 10 currencies (USD, EUR, GBP, PLN, BRL, UAH, RUB, KRW, JPY, TRY). We’re working to bring more currencies online.

If your currency is not on the list, you’ll see the prices displayed in US Dollars, but will still pay in your local currency according to the current exchange rates. In some countries paying in US Dollars may incur additional bank conversion fees. We are working on expanding the list of supported currencies. This list will be updated as we add currency payment options.

Here is the full list of currently supported countries and territories.

Country or Territory Name

Currency

Afghanistan

USD

Aland Islands

EUR

Albania

EUR

Algeria

USD

American Samoa

USD

Andorra

EUR

Angola

USD

Anguilla

USD

Antarctica

USD

Antigua and Barbuda

USD

Argentina

USD

Armenia

USD

Aruba

USD

Australia

USD

Austria

EUR

Azerbaijan

USD

Bahamas

USD

Bahrain

USD

Bangladesh

USD

Barbados

USD

Belarus

RUB

Belgium

EUR

Belize

USD

Benin

USD

Bermuda

USD

Bhutan

USD

Bolivia

USD

Bosnia and Herzegovina

EUR

Botswana

USD

Bouvet Island

EUR

Brazil

BRL

British Indian Ocean Territory

USD

British Virgin Islands

USD

Brunei Darussalam

USD

Bulgaria

EUR

Burkina Faso

USD

Burundi

USD

Cambodia

USD

Cameroon

USD

Canada

USD

Cape Verde

USD

Cayman Islands

USD

Central African Republic

USD

Chad

USD

Chile

USD

Christmas Island

USD

Cocos (Keeling) Islands

USD

Colombia

USD

Comoros

USD

Congo (Brazzaville)

USD

Congo, (Kinshasa)

USD

Cook Islands

USD

Costa Rica

CRC

Côte d'Ivoire

USD

Croatia

EUR

Cyprus

EUR

Czech Republic

EUR

Denmark

EUR

Djibouti

USD

Dominica

USD

Dominican Republic

USD

Ecuador

USD

Egypt

USD

El Salvador

USD

Equatorial Guinea

USD

Eritrea

USD

Estonia

EUR

Ethiopia

USD

Falkland Islands (Malvinas)

USD

Faroe Islands

EUR

Fiji

USD

Finland

EUR

France

EUR

French Guiana

EUR

French Polynesia

EUR

French Southern Territories

EUR

Gabon

USD

Gambia

USD

Georgia

USD

Germany

EUR

Ghana

USD

Gibraltar

GBP

Greece

EUR

Greenland

EUR

Grenada

USD

Guadeloupe

EUR

Guam

USD

Guatemala

USD

Guernsey

GBP

Guinea

USD

Guinea-Bissau

USD

Guyana

USD

Haiti

USD

Heard and Mcdonald Islands

USD

Holy See (Vatican City State)

EUR

Honduras

USD

Hungary

EUR

Iceland

EUR

India

USD

Indonesia

USD

Iraq

USD

Ireland

EUR

Isle of Man

GBP

Israel

USD

Italy

EUR

Jamaica

USD

Japan

JPY

Jersey

GBP

Jordan

USD

Kazakhstan

USD

Kenya

USD

Kiribati

USD

Korea (South)

KRW

Kuwait

USD

Kyrgyzstan

USD

Lao PDR

USD

Latvia

EUR

Lebanon

USD

Lesotho

USD

Liberia

USD

Libya

USD

Liechtenstein

EUR

Lithuania

EUR

Luxembourg

EUR

Macao

USD

Macedonia, Republic of

EUR

Madagascar

USD

Malawi

USD

Malaysia

USD

Maldives

USD

Mali

USD

Malta

EUR

Marshall Islands

USD

Martinique

EUR

Mauritania

USD

Mauritius

USD

Mayotte

EUR

Mexico

USD

Micronesia, Federated States of

USD

Moldova

USD

Monaco

EUR

Mongolia

USD

Montenegro

EUR

Montserrat

USD

Morocco

USD

Mozambique

USD

Myanmar

USD

Namibia

USD

Nauru

USD

Nepal

USD

Netherlands

EUR

Netherlands Antilles

USD

New Caledonia

EUR

New Zealand

USD

Nicaragua

USD

Niger

USD

Nigeria

USD

Niue

USD

Norfolk Island

USD

Northern Mariana Islands

USD

Norway

EUR

Oman

USD

Pakistan

USD

Palau

USD

Palestinian Territory

USD

Panama

USD

Papua New Guinea

USD

Paraguay

USD

Peru

USD

Philippines

USD

Pitcairn

USD

Poland

PLN

Portugal

EUR

Puerto Rico

USD

Qatar

USD

Réunion

EUR

Romania

EUR

Russian Federation

RUB

Rwanda

USD

Saint Helena

USD

Saint Kitts and Nevis

USD

Saint Lucia

USD

Saint Pierre and Miquelon

EUR

Saint Vincent and Grenadines

USD

Saint-Barthélemy

EUR

Saint-Martin (French part)

EUR

Samoa

USD

San Marino

EUR

Sao Tome and Principe

USD

Saudi Arabia

USD

Senegal

USD

Serbia

EUR

Seychelles

USD

Sierra Leone

USD

Singapore

SGD

Slovakia

EUR

Slovenia

EUR

Solomon Islands

USD

Somalia

USD

South Africa

USD

South Georgia and the South Sandwich Islands

USD

South Sudan

USD

Spain

EUR

Sri Lanka

USD

Sudan

USD

Suriname

USD

Svalbard and Jan Mayen Islands

EUR

Swaziland

USD

Sweden

EUR

Switzerland

EUR

Syria

USD

Taiwan

USD

Tajikistan

USD

Tanzania, United Republic of

USD

Thailand

USD

Timor-Leste

USD

Togo

USD

Tokelau

USD

Tonga

USD

Trinidad and Tobago

USD

Tunisia

USD

Turkey

TRY

Turkmenistan

USD

Turks and Caicos Islands

USD

Tuvalu

USD

Uganda

USD

Ukraine

UAH

United Arab Emirates

USD

United Kingdom

GBP

United States of America

USD

Uruguay

USD

US Minor Outlying Islands

USD

Uzbekistan

USD

Vanuatu

USD

Venezuela (Bolivarian Republic)

USD

Vietnam

USD

Virgin Islands, US

USD

Wallis and Futuna Islands

USD

Western Sahara

USD

Yemen

USD

Zambia

USD

Zimbabwe

USD

 

Which payment methods are supported?
The Epic Games Store supports credit cards, PayPal, and a variety of alternative payment methods. This is a list of the alternative payment methods we currently support. Methods carrying additional payment processing fees are marked with an *asterisk.

Payment Method

Countries

ALFA CLICK

RU

ALFAMART

ID

ALIPAY

CN

AMAZON PAY

AD,AU,BE,CH,DK,FR,IE,IT,JP,NO,AT12,DE,ES,IL,MC,MX,PR,VA

BANCO ITAU

BR

BANCONTACT

BE

BANKTRANSFER PTT ATM*

TR

BOLETO BANCARIO

BR

CESKA SPORITELNA

CZ

CITADELE BANK

LV

DOKU WALLET

ID

EBANX INTERNET BANKING

BR

ERA

CZ

FIO_BANKA

CZ

GIROPAY

DE

GPAY

TR

IDEAL

NL

ININAL*

TR

IS BANKASI

TR

KAKAOPAY

KR

KOMERCNI BANKA

CZ

MAXIMA

LT

MOBILE PAYMENTS *

RU

MULTIBANCO

PT

NEOSURF*

FR

PAYSAFECARD*

AE,AT,CY,CZ,DE,DK,ES,IE,LU,MT,NL,PL,PT,SA,BE,FI,FR,IT,LT,NO,SI,SK

PRIVAT BANK

BY,UA

QIWI

BY,RU

RASCHET*

BY

SBERBANK ONLINE

RU

SEB

EE,LT

SKRILL

FR,DE,ES,IE

SLOVENSKA SPORITELNA

SK

SOFORT

AT,DE

SPARKASSE

DE

SWEDBANK

EE,LT,LV

TATRA BANKA

TR

TOSS

KR

TRUSTLY

ES,DK,FI

VUB BANKA

SK

WEBMONEY

BY,RU,AS

WECHAT

CN

XL AXIATA*

ID

YANDEX MONEY

RU

ZIRAAT BANKASI

TR