Frequently Asked Questions

Which platforms does the Epic Games Store support?
The Epic Games Store is currently available worldwide on PC, Mac, and Android. It is also available on iPhone and iPad in the European Union only. You can check platform compatibility for individual products by referring to the "Specifications" section of any product page.

What are the future plans for the Epic Games Store?
This first version of the Epic Games Store on mobile devices is the first step towards a multiplatform gaming store open to all great app and game developers. We have an ambitious roadmap and will bring new features and incredible third party games to the Epic Games Store in Q4, 2024, all benefiting from established EGS programs like our 88%/12% revenue share, Epic First Run, Now On Epic, and the free games program. We’ll also share significant updates with you on our news feed and social media pages such as Facebook, Twitter, Instagram, and YouTube.

How can I join the Epic Rewards program and earn back a percentage of what I spend on the Epic Games Store?
Enrollment in the Epic Rewards program is automatic, no sign up is needed. For more information, please visit here.

Why does the Epic Games Store make exclusivity deals?
Exclusives are a part of the growth of many successful platforms for games and for other forms of digital entertainment, such as streaming video and music.

Epic works in partnership with developers and publishers to offer games exclusively on the store. In exchange for exclusivity, Epic provides them with financial support for development and marketing, which enables them to build more polished games with significantly less uncertainty for the creators. In addition, creators will earn 88% of all the revenue from their game

What is the Support-A-Creator program?
The Support-A-Creator program enables content Creators to earn money from games in the Epic Games Store by using Creator Links and Creator Tags. Learn more about the Support-A-Creator program here. 

What’s this about free games?
Epic will be offering a new free game available each week. When you claim a free game, it’s yours to keep - even after the game is no longer available to new customers for free.

I claimed a free game but don’t see it on my account now, why?
Once you claim a free game, it’s yours to keep. If you come back later and don’t see it in your account, please check to see if you have multiple accounts. If you created an Epic account using an @gmail.com email address, log in to it directly using your Gmail password; using the Google login button will create a distinct account even if it’s tied to the same @gmail.com email address. And check to see if you have both a console-linked account (logging in via PlayStation, Xbox, or Nintendo account) and a separate Epic account. If you still encounter issues, please contact player support here.

Can I try a game before I buy it?
Some publishers occasionally offer demos or free trial periods for certain non-free games from time to time (for example, a Free Weekend trial). During a free trial period, you can download and play a trial version of the game before you decide to purchase, but you can no longer access the game when the trial period ends.

When are products eligible for a refund?
Games and products are eligible for refund within 14 days of purchase if they are marked as “refundable” or “self-refundable”. However, you must have less than 2 hours of runtime on record. Products that include virtual currency or other consumables and products or games that are marked as “non-refundable” are not eligible for refund.

You will not be eligible for refunds for games or products from which you have been banned or for which you have otherwise violated the Terms of Service. In addition, you may not be eligible for refunds if Epic determines that you are abusing the refund policy. Learn more about our refund policy here.

How do I contact support?
You can contact our support team here. We also recommend browsing our support center articles, which may help answer questions or resolve issues.

How do I make my Epic Games account secure?
The Epic account system powers Fortnite, Rocket League, Fall Guys, the Epic Games Store, and Unreal Engine. If you use the same email address and password on Epic as you used on another site which has been compromised, then your account is vulnerable to attack. To secure your Epic account, use a unique password, and enable multi-factor authentication. You can learn more about the measures we take to protect your account and what you can do to stay safe here.

What languages does the Epic Games Store support?
The Epic Games Store currently supports English, Arabic, German, Spanish (Spain), Spanish (Latin America), French, Italian, Japanese, Korean, Polish, Portuguese, Russian, Thai, Turkish, Simplified Chinese, and Traditional Chinese. In-game language support varies per game, as provided by the developer; check each game’s store page for language availability.

Does the Epic Games Store support regional pricing?
Yes, we do support regional pricing in more than 190 countries and over 30 territories. We also provide suggested regional prices for developers based on regional exchange rates, local purchasing power, and industry experience.

Which payment methods are supported?
The Epic Games Store supports credit cards, PayPal, and various alternative payment methods that are determined by region and displayed at checkout.

Where is the Epic Games store available?
The Epic Games Store is available to players in most countries in the world except where prohibited by US law, such as North Korea and Iran, with the exception of iPhone and iPad, which are currently only available in the European Union. Certain regions may have additional legal requirements that developers may need to implement in their games in order to be compliant and distributed there.

Why can't I install the Epic Games Store? I'm in the European Union and using an iPhone or iPad?
In order to be able to install the Epic Games Store, iPhones must be using iOS version 17.6 or later and iPads must be using iPadOS 18 or later . Please check you are using a compatible device and version of the OS. For more information on min specs for, please look here. If you still can't install, you can watch an iPhone tutorial video on this page or an Android tutorial video on this page describing the process. Alternatively, please head to our Support Pages.

I live outside the European Union, when will the Epic Games Store on iPhone or iPad be available in my country?
We are ready to launch our marketplace app in new countries and will move quickly to do so once new laws are passed making it possible.   

How can I manage my child’s access to content across platforms??
First and foremost we recommend enabling parental controls at the device level as well as Epic’s account-level controls. For details on how to navigate Epic's parental controls,  please head here.

Which currencies do you accept and in which currencies do you display prices?
The Epic Games Store currently accepts 43 currencies (USD, EUR, GBP, PLN, BRL, UAH, RUB, KRW, JPY, TRY, AUD, CAD, DKK, NOK, SEK, CZK, ILS, CHF, MXN, PEN, HUF, CLP, SAR, AED, RON, NZD, ZAR, INR, COP, CSC, UYU, HKD, IDR, MYR, PHP, SGD, THB, VND, KZT, QAR, BGN, TWD, CNY). We’re working to bring more currencies online.

If your currency is not on the list, you’ll see the prices displayed in US Dollars with the exception of Iceland which will display Euros. You will still pay in your local currency according to the current exchange rates. In some countries paying in a different currency may incur additional bank conversion fees. We are working on expanding the list of supported currencies.